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Reinstalling on a third PC without having to pay again RRS feed

  • Question

  • I was happily running OneCare on Vista PC as hub, an XP PC and an XP laptop but then the XP PC crashed so that I had to reinstall XP and everything else but OneCare is demanding a new subscription, presumably because it thinks I am trying to run a fourth PC.

    How can I get my reinstalled PC back into my ring without paying an additional fee?

    Presumably I would have the same problem if I change a PC because I can find no way to remove a PC from a subscription and add another one.

    Am I missing something obvious?

     

    Monday, June 23, 2008 11:32 AM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On a PC where OneCare is installed and activated, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

     

    Monday, June 23, 2008 3:23 PM
    Moderator