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Vista build 6002 not genuine RRS feed

  • Question

  • bought this laptop last year from Dell. This week it began to tell me my copy is not genuine. The product key on the bottom has been worn off so I used WinGuggle 1.2 to retrieve my product code number.

    I went through the solutions where you stop slsvc and rename tokens, etc. then reentered code but it didn't work.

    Suggestions please.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a7
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {268A9FAA-1FDF-4F0D-ADD8-C912638D9BD8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{268A9FAA-1FDF-4F0D-ADD8-C912638D9BD8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-475666520-1594371065-1213908859</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro1510</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20090318000000.000000+000</Date></BIOS><HWID>8A303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>7B87FDA8EE02500</Val><Hash>CJM2mLOGPV1CcCUvf0mchkL19Q8=</Hash><Pid>70141-640-2349012-57380</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6002.0000-1482010
    Installation ID: 014182569640576223794450615550109281679680381375078745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAIAAwABAAIAAwABAAAAAwABAAEAJJRw1fyVh+w01FBiRoPul6IePEmIyvJF8vRuLkZ0yKSsVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   TOSCPL  CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel   CRESTLNE
      TMOR   PTLTD          
      OSFR   TOSHIB  A+2nd ID
      APIC   INTEL   CRESTLNE
      SLIC   DELL    M08   
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

     

    Saturday, May 29, 2010 4:40 AM

Answers

  • Noel, thanks for the information. At this point I have spent way too much time trying to correct the problem.  I'm just going to buy another copy of Vista. Thanks for the informtion.

    bowdrie

    • Marked as answer by Bowdrie Saturday, May 29, 2010 3:22 PM
    Saturday, May 29, 2010 3:21 PM

All replies

  • "Bowdrie" wrote in message news:8cb2a8b0-a508-494d-b70c-47b146dbfcde...
    > bought this laptop last year from Dell. This week it began to tell me my
    > copy is not genuine. The product key on the bottom has been worn off so I
    > used WinGuggle 1.2 to retrieve my product code number.
    >
    > I went through the solutions where you stop slsvc and rename tokens, etc.
    > then reentered code but it didn't work.
    >
    > Suggestions please.
    >
    >
    >
    > Diagnostic Report (1.9.0027.0):
    > -----------------------------------------
    > Windows Validation Data-->
    > Validation Status: Invalid License
    > Validation Code: 50
    > Cached Online Validation Code: 0xc004c4a7
    > Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    > Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    > Windows Product ID: 89572-OEM-7332166-00096
    > Windows Product ID Type: 2
    > Windows License Type: OEM SLP
    > Windows OS version: 6.0.6002.2.00010300.2.0.002
     
     
    The problem with WinGuggle and other keyfinders is that it discovers the one
    that's already on the machine - in this case the OEM SLP. They don't (and
    can't) tell you what the Key on the sticker is - and or big-name
    manufacturers they are always different.
     
    I'll let Darin (the MS Forum Owner) tell you about the difference.
    <quote>
    Computers, which are built by large manufactures that come with Windows
    Pre-Installed, come with two (2) Product Keys:
     
    A) OEM SLP: This key comes pre-installed in Windows, when it comes from
    the Factory. This key is geared to work with the OEM Bios Flag found only on
    that Manufacturer's computer hardware. So when Windows was installed using
    the OEM SLP key (at the factory) Windows looks at the motherboard and sees
    the proper OEM Bios Flag (for that Manufacturer and that version of Windows)
    and Self-Activates. (that's why you did not need to Activate your computer
    after you brought it home)
     
     
     
    B) COA SLP: This is the Product key that you see on the sticker on the
    side (or bottom) of your computer. It is a valid product key, but should
    only be used in limited situations (sush as if the OEM SLP key stops
    self-activating for whatever reason). The key must be activated by Phone.
    (Note: All manufacturers that use the OEM SLP system are required by
    contract to include a Certificate of Authenticity (COA) sticker, that has a
    COA SLP key, on the computer)
     
     
     
    Your Windows is using an OEM SLP key, but (for whatever reason) cannot
    see the special instructions in the computer’s motherboard and is unable to
    Self-Activate.
     
    To fix the issue, you will need to change out the OEM SLP key with the COA
    SLP key. The normal way to do this is to click the ‘Start’ button,
    right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product
    Key’ (located in the lower right-hand side of the window). Enter the COA SLP
    key and follow the instructions in the Change Product Key Wizard.
     
     
     
    Alternate steps to change the product key
     
     
     
    1) Click the Start button
     
    2) Type: slui.exe 3 and hit the Enter key
     
    3) Type in the Product key from the sticker on your computer
     
    4) Click the Next button.
     
    5) You will be asked if want to Activate, click ok
     
    6) It will attempt to Activate by the internet and will return an Invalid
    Key error (this is ok, continue to step 7)
     
    7) Click the Start button
     
    8) Type: slui.exe 4 and hit the Enter key
     
    9) Select your location in the drop down menu and click the Next button
     
    10) The next screen provides the number to call to Activate by Phone
     
     
     
    NOTE: when you call that number, you will first hear an Automated Voice. If
    the Automated Voice gives you an option to talk to a Live Activation Rep.,
    select that option. If not, do not enter any numbers. This should force the
    Automated Voice to transfer you to a Live Activation Rep. Trying to Activate
    thru the Automated Voice will not work, in your case; only thru the Live
    Activation Rep. will your Activation be successful.
     
     
    If you have any problems with the above steps, please try the these
    alternate steps:
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd
    %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to
    complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (be sure
    to use the Product Key from the sticker on the side or botton of the PC and
    to Activate by Phone.
     
    </quote>
     
    As you can see - there's your real problem! You can't read the sticker Key
    to do the replacement.
    You need to get hold of Dell and see if they can tell you what your COA Key
    should be.
     
    HTH
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC
    Saturday, May 29, 2010 5:41 AM
    Moderator
  • Noel, thanks for the information. At this point I have spent way too much time trying to correct the problem.  I'm just going to buy another copy of Vista. Thanks for the informtion.

    bowdrie

    • Marked as answer by Bowdrie Saturday, May 29, 2010 3:22 PM
    Saturday, May 29, 2010 3:21 PM
  • Hello Bowdrie,

    You wouldn't happen to have another Dell computer with Vista HB, would you?  If so, try the PK on the second computer's CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, May 29, 2010 3:49 PM
  • "Dan at IT Associates" wrote in message
    news:43ea9612-7b7d-49ac-8fad-4f40193a7f89...
    > Hello Bowdrie,
    >
    > You wouldn't happen to have another Dell computer with Vista HB, would
    > you? If so, try the PK on the second computer's CoA.
    >
     
     
    (now *there's* some lateral thinking!)
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC
    Saturday, May 29, 2010 5:00 PM
    Moderator