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    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-B834M-8R27K-MVJHJ
    Windows Product Key Hash: UNQoXh6lovfqdoOZeCNb85Zm0D8=
    Windows Product ID: 89576-009-3057866-71289
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {21AD161B-5440-4D0D-8B09-E8EB0F2DE519}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error: M:20080819170712481-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls:
    Download unsigned ActiveX controls:
    Run ActiveX controls and plug-ins:
    Initialize and script ActiveX controls not marked as safe:
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389]
    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]
    File Mismatch: C:\Windows\system32\authz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]
    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16609]
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16609]
    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16680]
    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\version.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]
    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16681]
    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16681]
    File Mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0]
    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16681]
    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    File Mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16681]
    File Mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16681]
    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\printui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16609]
    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16545]
    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16480]
    File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16681]
    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\query.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]
    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{21AD161B-5440-4D0D-8B09-E8EB0F2DE519}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MVJHJ</PKey><PID>89576-009-3057866-71289</PID><PIDType>5</PIDType><SID>S-1-5-21-1343997634-2144537559-2049587410</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.70   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080306000000.000000+000</Date></BIOS><HWID>73333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Africa Standard Time(GMT+03:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>314CE1F772F16AC</Val><Hash>xrsD+Nx5uqWbAGfqiB7wiihOLQA=</Hash><Pid>81599-854-0289826-65185</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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    Tuesday, August 19, 2008 2:34 PM

Answers

  • Hello nduta,

      in your Diagnostic Report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashs (think fingerprints) for all the Critical Vista System files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Vista would flag itself as Non-Genuine (as it has done, in your case).

       I highly recommend that you Repair Windows using System Restore:

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. On the left hand side of the Control panel window, Click on "Classic View"
    4. Double-click "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using System Restore"
    6. Put a check in the box that says "Show restore points older than 5 days",

    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experienced the issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.  
    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b)     If there are No Mismatched files listed, then your Vista should report as Genuine.

     

     If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Vitsa support at http://support.microsoft.com for additional support options.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, August 19, 2008 11:07 PM
    Tuesday, August 19, 2008 11:04 PM
  • Hi Darin,

    Thanks for your reply.
    However, it did not work for me because when I tried to restore I would get a message that "Windows has detected file system corruption on drive C:\". It would then suggest I check the disk for repairs before restoring which I was but CHKDSK would never run after I restart the machine. When I ran CHKDSK with no parameters, it reported several corruption errors but I could not get it to work with /F.

    So, in a nutshell what I had to do is boot with the Vista DVD, select repair, then Windows Startup files. After that completed I ran CHKDSK ffrom the repair command prompt, then I ran System Restore from the same menu and restored to a date before the problem started. The restore was successful and my Laptop is now up and running!

    What I would like to point out is that I had no issue at all when I shut the PC down and if the disk needed to be checked for errors, why cant VIsta do it like XP would do before? Very frustrating!

     

    Thanks all for your help and contributions.

    nduta.

    • Marked as answer by nduta Wednesday, August 20, 2008 12:02 PM
    Wednesday, August 20, 2008 12:01 PM

All replies

  • nduta,

    Please look on the bottom of your Toshiba and post back with the edition of Vista printed on the CoA.  DO NOT post the product key printed on your CoA.

    Your mgadiag report is showing a huge number of mismatched files.  Did your Toshiba experince some sort of file system glitch or hard disk drive crash?

    Did something happen to the computer right before it started telling you about the unauthorized change to the license?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 19, 2008 3:41 PM
  • Hello nduta,

      in your Diagnostic Report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashs (think fingerprints) for all the Critical Vista System files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Vista would flag itself as Non-Genuine (as it has done, in your case).

       I highly recommend that you Repair Windows using System Restore:

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. On the left hand side of the Control panel window, Click on "Classic View"
    4. Double-click "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using System Restore"
    6. Put a check in the box that says "Show restore points older than 5 days",

    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experienced the issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.  
    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b)     If there are No Mismatched files listed, then your Vista should report as Genuine.

     

     If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Vitsa support at http://support.microsoft.com for additional support options.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, August 19, 2008 11:07 PM
    Tuesday, August 19, 2008 11:04 PM
  • Hi Darin,

    Thanks for your reply.
    However, it did not work for me because when I tried to restore I would get a message that "Windows has detected file system corruption on drive C:\". It would then suggest I check the disk for repairs before restoring which I was but CHKDSK would never run after I restart the machine. When I ran CHKDSK with no parameters, it reported several corruption errors but I could not get it to work with /F.

    So, in a nutshell what I had to do is boot with the Vista DVD, select repair, then Windows Startup files. After that completed I ran CHKDSK ffrom the repair command prompt, then I ran System Restore from the same menu and restored to a date before the problem started. The restore was successful and my Laptop is now up and running!

    What I would like to point out is that I had no issue at all when I shut the PC down and if the disk needed to be checked for errors, why cant VIsta do it like XP would do before? Very frustrating!

     

    Thanks all for your help and contributions.

    nduta.

    • Marked as answer by nduta Wednesday, August 20, 2008 12:02 PM
    Wednesday, August 20, 2008 12:01 PM