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Error 1603 reported by MsiInstallProduct on Email Router Install RRS feed

  • Question

  • I am trying to install the Email Router on a Windows 2008 r2 Standard server. I am using CRM Online and Exchange Online.

    I keep getting an error that I cannot install the router. the log information is below?

    what is the problem? and what an i do to correct it?

    thanks

     

    08:01:14|   Info| === Setup bootstrap logging started 4/6/2010 8:01:14 AM ===
    08:01:14|   Info| Bootstrap version: 4.4.9230.25.
    08:01:14|   Info| User: administrator.
    08:01:14|   Info| Invoked with command line: "D:\tmp\crm\setupexchange.exe"
    08:01:14|   Info| Running D:\tmp\crm\setupexchange.exe
    08:01:14|   Info| Loading bootstrap library D:\tmp\crm\EmailRouterSetup.dll
    08:01:14|   Info| Microsoft Dynamics CRM E-mail Router is not currently installed.
    08:01:14|   Info| Closing bootstrap library D:\tmp\crm\EmailRouterSetup.dll
    08:01:17|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=145647&clcid=0x409
    08:01:19|   Info| Placeholder file found -- no patch available.
    08:01:20|   Info| Copying installer files to local directory: 
    08:01:20|   Info| Package: D:\tmp\crm\Exchange.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\2\MSCRM_{FABC4F39-197B-479A-AD96-7192658ABDB9}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\2\MSCRM_{FABC4F39-197B-479A-AD96-7192658ABDB9}" ALLOWRUN=1
    08:01:20|  Error| Error 1603 reported by MsiInstallProduct
    08:01:20|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.   (setup.cpp:CCrmSetup::CopyInstallerFiles:453).
    08:01:22|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.  , Error, OK
    08:01:22|   Info| InputResult: OK
    08:01:25|   Info| Do you really want to cancel out of Setup?, Question, Yes|No
    08:01:25|   Info| InputResult: Yes
    08:01:25|   Info| Clean up the BITS downloader.

    08:01:25|   Info| Clean up the BITS downloader.

    08:01:25|   Info| === Setup bootstrap logging ended 4/6/2010 8:01:25 AM ===

    Tuesday, April 6, 2010 5:04 AM

Answers

  • apparently there was a problem with the file system/registry. once that was resolved, installing the router was easy

    thanks

    Thursday, April 8, 2010 6:42 AM

All replies

  • Have a read through this post and see if it helps.
    Best Regards | Twitter: edwardsdna
    Wednesday, April 7, 2010 8:41 PM
  • apparently there was a problem with the file system/registry. once that was resolved, installing the router was easy

    thanks

    Thursday, April 8, 2010 6:42 AM
  • I have the same problem can you please tell me what problems you fixed in the registry

    thanks

    Thursday, September 2, 2010 7:42 AM
  • i apologize but i really can't remember this problem or how i resolved it

    sorry

    Thursday, September 2, 2010 7:58 AM