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KB articles with custom entity RRS feed

  • Question

  • Hello All,

    Can i add a lookup to KB articles with custom entity and when user click on lookup button, the same lookup window as the one displayed for cases  can be displayed?

    The default behavior is that a normal lookup window is displayed with the different views of the article entity to select and article, but I need to provide the user the same search features that is provided OOB when user search for articles from inside cases entity.

    Thanks,

    Monday, July 22, 2013 8:19 AM

All replies

  • I don't think this is possible. The lookup for Articles from a Case is specially built for the Service module in CRM and these lookup windows cannot be used elsewhere.
    • Proposed as answer by Roshan Mehta Monday, July 22, 2013 10:44 PM
    Monday, July 22, 2013 10:43 PM