I had to install a new hard drive. When I tried to install my OneCare cd it says I need a account name and password. I don't even remember ever having one but if I did I don't remember it. I have a product key code but don't know how to use it.
Moved byStephen BootsMVP, ModeratorWednesday, August 12, 2009 12:25 PMreinstall activation issue (From:Windows Live OneCare General)
You can't re-use the product key. Your subscription is linked to the Live ID and password originally used to set up your subscription. If you cannot remember your Live ID and password you can contact support for help. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials