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New hard drive installed and not able to use product code

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I had to install a new hard drive. When I tried to install my OneCare cd it says I need a account name and password. I don't even remember ever having one but if I did I don't remember it. I have a product key code but don't know how to use it.
- Moved by Stephen BootsMVP, Moderator Wednesday, August 12, 2009 12:25 PM reinstall activation issue (From:Windows Live OneCare General)
Wednesday, August 12, 2009 2:51 AM

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You can't re-use the product key. Your subscription is linked to the Live ID and password originally used to set up your subscription. If you cannot remember your Live ID and password you can contact support for help. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, August 12, 2009 12:24 PM
Wednesday, August 12, 2009 3:40 AM

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