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Lost the site after I paid for Windows Live OneCare but before I could get a product key or a link to download RRS feed

  • General discussion

  • I paid for Windows Live OneCare and recieved and email confirmation, but lost the site before I could go to the next step of downloading the program. What should I do. I have no product key. I did however print out my purchase information. How do I get the product without going through the whole payment process. Has my credit card been charged or is the transaction incomplet?
    Monday, May 4, 2009 7:01 PM

All replies

  • Please disreguard the problem. It has been solved. Thanks!

    Monday, May 4, 2009 7:13 PM
  • For anyone else finding this thread, when you purchase OneCare online and submit your credit card payment, you still need to download the trial software from http://onecare.live.com and upon completion of the installation, after the reboot, open OneCare, click subscribe and then sign in with the *same* LiveID that you used to purchase the subscription.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, May 5, 2009 12:41 PM
    Moderator