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My product keys dont match RRS feed

  • Question

  • So, I recently got a message on my laptop saying my software might be counterfiet. well, and so I tried to use the Windows Product Key Update tool, but I cant get past the first step of entering my product key. It says that I doesnt match. I used the Genuine Advantage Dionostics tool to see if it would help.

     

    can someone help me??

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-4RHJG-83M4Y-7X9GW
    Windows Product Key Hash: 5CG2aCaHENU8LMWFFoQ/184emQ0=
    Windows Product ID: 55274-649-6478953-23947
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 2b7aa1dd-2a64-47de-aefb-9bcb12c5d51c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>2b7aa1dd-2a64-47de-aefb-9bcb12c5d51c</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-7X9GW</PKey><PID>55274-649-6478953-23947</PID><PIDType>1</PIDType><SID>S-1-5-21-1292428093-1563985344-1708537768</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 5000</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20010427000000.000000+000</Date></BIOS><HWID>36BB3A07018400C6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>1EB6C4C2E693F26</Val><Hash>zsjxhJsh2Gw2mnagFzgMj3KfYSc=</Hash><Pid>73102-OEM-5691581-10432</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, March 31, 2007 4:02 AM

Answers

  • Ryan,

    Right now, your Dell Inspiron 5000 laptop computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, 4RHJG-83M4Y-7X9GW, you will see that it is a very "popular" VLK with at least two dozen other posters having submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Aslo, a Volume License for XP is an upgrade license ONLY and cannot be used as the original license on a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Luckily, the solution to your problem is simple.  Use the recovery solution supplied by Dell to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Windows.  The Certificate of Authenticity affixed to the bottom of the laptop will tell you which edition of XP came with the laptop.  Since the key changer utility rejected the key you input, it's likely your laptop did not come from Dell with XP Pro, but probably XP Home or Media Center.

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.  If the computer does not have Dell PC Restore by Symantec installed, your other option is to use the Dell OS Reinstallation CD.  If you do not have the Reinstallation CD supplied by Dell, you can order the CD for many Dell models directly from Dell for a reasonably modest fee, usually around $15.  If they cannot help you, try http://www.restoredisks.com

    Saturday, March 31, 2007 2:27 PM