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Single Windows Vallidation failure RRS feed

  • Question

  • After upgrading Microsoft Security Essentials from the latest release version to the prerelease version, the next time I started the computer I received a message that my Windows 7 did not pass validation test.  I restarting the computer a couple of times and I have not seen the message again.  I have this same version of MSE on other copmputers and have no problem.  This computer originally had Windows Starter on it. I upgraded to W7HP using Windows Anytime Upgrade.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KCBH2-RYQPW-M7PCX
    Windows Product Key Hash: jCgkNTsl4RR45GVcdkXlsuJoYDU=
    Windows Product ID: 00359-897-5833324-85523
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F305E7C1-0D79-45E9-B718-2E40594370AF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Publisher 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F305E7C1-0D79-45E9-B718-2E40594370AF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M7PCX</PKey><PID>00359-897-5833324-85523</PID><PIDType>5</PIDType><SID>S-1-5-21-3390038221-864908310-3168345046</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire One 522</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.12</Version><SMBIOSVersion major="2" minor="7"/><Date>20110608000000.000000+000</Date></BIOS><HWID>C94D0F00018400F2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>A097C8EBEE3970C</Val><Hash>4KZk/GUWPeop2+2oadI+lsOdGAU=</Hash><Pid>81613-902-4031992-62764</Pid><PidType>1</PidType></Product></Products><Applications><App Id="19" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-897-583332-01-3081-7601.0000-0222012
    Installation ID: 008771285841278506809485270334607010120720355420714652
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: M7PCX
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 11/07/2012 8:08:41 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:29:2012 11:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAEAAAACAAAAAgABAAEAJJQ8rkywVPlUj4qSYj3wPUZ5AJxQXg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   AMD     POWERNOW
      SSDT   AMD     POWERNOW

     
    Tuesday, July 10, 2012 10:13 PM

Answers

  • That type of problem is usually what's known as a 'race condition' where a number of processes are competing for resources. If one of the processes is the Software protection service, and it loses the race, it sulks, and produces the non-genuine notification.

    A reboot will often fix it - occasionally it can become a regular occurence for a while, but usually it will go away of its own acccord.

    Troubleshooting such issues is a pain - the mere act of looking for the cause can prevent it, and the process is a long one at best -

    Most often the cause is a conflict between an AV and the Software Protection Service - make sure that you properly and fully uninstalled any previous AV (MSE Upgrades should be OK - but if you've ever had another AV installed, make sure that you've used the manufacturer's removal utility as well as the ordinary uninstall routine)

    Hopefully you won't have the problem again - tehre's no current problem with your report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Wednesday, July 11, 2012 12:14 AM
    Moderator

All replies

  • More information:I just tried www.microsoft.com/genuine/validate and it said all was well.
    Tuesday, July 10, 2012 10:26 PM
  • That type of problem is usually what's known as a 'race condition' where a number of processes are competing for resources. If one of the processes is the Software protection service, and it loses the race, it sulks, and produces the non-genuine notification.

    A reboot will often fix it - occasionally it can become a regular occurence for a while, but usually it will go away of its own acccord.

    Troubleshooting such issues is a pain - the mere act of looking for the cause can prevent it, and the process is a long one at best -

    Most often the cause is a conflict between an AV and the Software Protection Service - make sure that you properly and fully uninstalled any previous AV (MSE Upgrades should be OK - but if you've ever had another AV installed, make sure that you've used the manufacturer's removal utility as well as the ordinary uninstall routine)

    Hopefully you won't have the problem again - tehre's no current problem with your report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Wednesday, July 11, 2012 12:14 AM
    Moderator
  • Thank you for the comprehensive reply.
    Wednesday, July 11, 2012 12:41 AM
  • You're welcome - feel free to come back with another report if you get flagged as non-genuine again.

    If the non-genuine flag does get sticky - try running the MGADiag tool anyhow. It has some limited repair functions, which may clear the flag immediately, and if not, then at least you have the data to send us ;)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, July 11, 2012 8:51 AM
    Moderator