What plugin step to be added to update a record on Re-Assign owner - CRM 2011

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  Hi Sreeni,

  An Assign can be done using one of two messages: Assign or Route. The CRM Web application issues a Route message to do an assign. You should register your plug-in in the parent pipeline for both messages. So please try by using these both messages.        

  Thanks,

  Krantikumar                           

  Thursday, January 24, 2013 5:41 AM
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  Hi Kranti,

  I have created Message as "Assign" and tried assigning record to some one else. But the plugin is not at all getting fired.

  We cannot use Route message for Contact record. 

  Thank you,

  
  

  ---

  Sreeni Pavalla

  
  

  • Edited by Sreenivasulu Pavalla CRM Thursday, January 24, 2013 2:06 PM

  Thursday, January 24, 2013 2:05 PM
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  Any other suggestions ?

  ---

  Sreeni Pavalla

  Friday, January 25, 2013 9:24 AM
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  True, Route is not the supported message for Contact Entity. Assign do works. Please check below sample code.

  // Create the Request Object and Set the Request Object's Properties
  AssignRequest assign = new AssignRequest
      {
          Assignee = new EntityReference(SystemUser.EntityLogicalName,
              _otherUserId),
          Target = new EntityReference(Account.EntityLogicalName,
              _accountId)
      };
  
  
  // Execute the Request
  _service.Execute(assign);
  

  
  

  • Proposed as answer by Mandar M Joshi Friday, January 25, 2013 10:06 AM
  • Unproposed as answer by Sreenivasulu Pavalla CRM Friday, January 25, 2013 10:49 AM

  Friday, January 25, 2013 10:00 AM
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  Hi Joshi,

  I donot have any problem to re-assign the owner progrmatically. I am using the bewlo code

   public void ReassignOwner(Guid OwnerID, Guid TargetOwnerID, string EntityName, IOrganizationService service)
          {
  
              AssignRequest assign = new AssignRequest
              {
                  Assignee = new EntityReference(SystemUser.EntityLogicalName,
                      OwnerID),
                  Target = new EntityReference(EntityName,
                      TargetOwnerID)
              };
              _service.Execute(assign);
          }

  The problem here is that, When i re-assign the owner from UI, the plug in step which is created on Assign on Update of Contact is not getting initiated.

  So which step do i need to create for this?

  ---

  Sreeni Pavalla

  Friday, January 25, 2013 10:51 AM
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  Hi Sreeni,

  I gone through the Sdk Messages and Entity supported documentation (copied below) .As per documentation "Assign" is available for Contact and should fire Plugin. My suggestion for Route was misleading. 

  Can you please share your code.

  Message Name	Primary Entity
  Assign	Account
  Assign	Annotation
  Assign	Appointment
  Assign	Campaign
  Assign	CampaignActivity
  Assign	CampaignResponse
  Assign	Connection
  Assign	Contact
  Assign	Contract
  Assign	CustomerOpportunityRole
  Assign	CustomerRelationship
  Assign	Email
  Assign	Fax
  Assign	Goal
  Assign	GoalRollupQuery
  Assign	Incident
  Assign	IncidentResolution
  Assign	Invoice
  Assign	Lead
  Assign	Letter
  Assign	List
  Assign	new_customentity
  Assign	Opportunity
  Assign	OpportunityClose
  Assign	OrderClose
  Assign	PhoneCall
  Assign	ProcessSession
  Assign	Queue
  Assign	Quote
  Assign	QuoteClose
  Assign	RecurringAppointmentMaster
  Assign	SalesOrder
  Assign	ServiceAppointment
  Assign	SharePointDocumentLocation
  Assign	SharePointSite
  Assign	Task
  Assign	Template
  Assign	UserForm
  Assign	UserQuery
  Assign	UserQueryVisualization
  Route	Appointment
  Route	CampaignActivity
  Route	CampaignResponse
  Route	Email
  Route	Fax
  Route	Incident
  Route	Letter
  Route	PhoneCall
  Route	RecurringAppointmentMaster
  Route	ServiceAppointment
  Route	Task

  ---

  If my response answered your question, please mark the response as an answer and also vote as helpful !!! - Krantikumar

  • Marked as answer by Sreenivasulu Pavalla CRM Friday, January 25, 2013 5:51 PM

  Friday, January 25, 2013 10:58 AM