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How do we make a complaint to Microsoft? Having Vista Issues... RRS feed

  • Question

  • I have a Gateway computer with Vista installed.  I cannot connect my iPod to the computer and have it recognized... I tried to install the latest drivers and registry and stuff but it says I have the latest already.  And it keeps telling me to install iTunes..which I have about a dozen times... 

    I want to contact Microsoft and lodge a complaint but there is no way to do that.  And I am not going to pay to talk to them when it is their problem in the first place...  When I try to go through some of the trouble shooting things on Microsoft, it asks me if the software was on the computer when I bought it...and then tells me to contact Gateway... Gateway has nothing to do with the software problem... Hardware yes, software no.  This is just Microsofts way of passing the buck... Customer service sucks at Microsoft... I wish now I had gotten an Apple...

    Friday, August 22, 2008 4:31 PM

Answers

  • Gomezy3k,

    When you purchase a computer with Windows preinstalled, it is the contractual responsibility of the manufacturer to provide technical support for both the operating system and the hardware.

    Quite often in order to cut costs, computer manufacturs will say in their warranty documentation that they will provide tech support for the OS only to the extent of helping you reinstall the OS using the manufacturer-supplied recovery solution.

    If you had purchased Windows at retail in a nice pretty retail package and installed it yourself, Microsoft has the contractual responsibility to provide the technical support for the operating system.

    Now to the problem....

    I assume you are trying to conect the iPod using a USB cable, and the situation is that the system is acting like it is not seeing the iPod.

    Things to do:

    1.  Connect something else to the computer using the same USB port to verify the port is working.

    2.  Connect your iPod using your iPod's cable to another computer to verify that the iPod and cable are functioning properly.

    3.  Try to connect your iPod to your computer using the mass storage mode of the iPod.  If this works and connecting as an iPod player does not work, then the problem is most likely with the iTunes installation.

    4.  Completely uninstall iTunes, restart, then do a fresh download of the latest iTunes from Apple.

    5.  Have a look at this support page at apple.com:  http://www.apple.com/support/ipod/

    6.  Look at this support article:  http://support.apple.com/kb/TS1717


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Edited by Dan at IT Associates Saturday, August 23, 2008 4:01 PM added content
    • Marked as answer by JeniferA Thursday, August 28, 2008 4:41 PM
    Saturday, August 23, 2008 1:38 AM