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Win7 Enterprise Genuine issue RRS feed

  • Question

  • I bought a copy of Windows 7 Enterprise from my school a few months ago (Univ. of Illinois - Professional/Grad Student).  Everything has worked fine since I first installed it, until I started getting the 'windows is not genuine' errors.

     

    EDIT:

    I might also mention, this copy of Windows was an upgrade.  The laptop (Lenovo T400) came from the factory with Vista x64 installed.

     

    Below is the MGADiag.exe report:

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE22

    Cached Online Validation Code: 0x0

    Windows Product Key: N/A, hr=0x800700c1

    Windows Product Key Hash: N/A, hr=0x800700c1

    Windows Product ID: 55041-008-1513155-86893

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7600.2.00010100.0.0.004

    ID: {7783FC68-BCA8-47AC-BBE9-D7BE8AA18314}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Wesley\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{7783FC68-BCA8-47AC-BBE9-D7BE8AA18314}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1513155-86893</PID><PIDType>6</PIDType><SID>S-1-5-21-1270409846-247013646-177641255</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2764CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7UET89WW (3.19 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20100802000000.000000+000</Date></BIOS><HWID>2DB93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7U   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.

    Error: 0x800700C1 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: N/A

    HealthStatus: 0x0000000000006000

    Event Time Stamp: 10:16:2010 15:50

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: PAAAAAEABQABAAIAAQABAAAABAABAAEA6GEyDxU/sFQuCHp/gIXkLOQfFKAkNHf2cLawAsTNVg/CKUbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC LENOVO TP-7U   

      FACP LENOVO TP-7U   

      HPET LENOVO TP-7U   

      BOOT LENOVO TP-7U   

      MCFG LENOVO TP-7U   

      SSDT LENOVO TP-7U   

      ECDT LENOVO TP-7U   

      SLIC LENOVO TP-7U   

      ASF! LENOVO TP-7U   

      SSDT LENOVO TP-7U   

      TCPA

      DMAR       

      SSDT LENOVO TP-7U   

      SSDT LENOVO TP-7U   

      SSDT LENOVO TP-7U   

     

     

     

    • Edited by lawguy51 Saturday, October 16, 2010 9:00 PM additional info
    Saturday, October 16, 2010 8:56 PM

Answers

  • I didn't know you can buy mak keys that way.

    Anyway, for tampered files follow the instructions below

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Thursday, October 21, 2010 7:45 PM
    Saturday, October 16, 2010 9:19 PM

All replies

  • I didn't know you can buy mak keys that way.

    Anyway, for tampered files follow the instructions below

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Thursday, October 21, 2010 7:45 PM
    Saturday, October 16, 2010 9:19 PM
  • I'm not sure if they're really mak keys, since I certainly had to activate it myself.  If you're curious, purchased via option 3, here:  http://webstore.illinois.edu/newsitem.aspx?PostID=3692

     

    Thanks for the help.

     

     

    Saturday, October 16, 2010 9:35 PM
  • Mak just means multiple activation key, it has an upper limit on how many times it can be activated. The VAMT2 tool will give you details on your key status.

    All of that said, your issue is not key related but is due to some type of interference with activation, just follow the steps and post a new report but I have a feeling we may be sending you on to the WGA support staff if the advice given doesn't help.

    Saturday, October 16, 2010 11:01 PM