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Why do I have an invalid license error message RRS feed

  • Question

  •  

    I have n Acer laptop that I purchased with Vistas pre-installed from Best Buy in November/07.  It did not come with a Vistas disk nor is there a microsoft label on the computer with the product code.  I ran the diagnostic with this result:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c2fa
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {165FC14C-0862-4A3F-8796-19B35A06C775}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: T:20080628142228596-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{165FC14C-0862-4A3F-8796-19B35A06C775}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2902201265-2500373768-1690541548</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 9410</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.23     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070529000000.000000+000</Date></BIOS><HWID>E5313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAJw0AAAAAAAAYWECADAgAAAovJAFVNnIAdKUkVDxCoM358lePs/mGn1cSfvuNWwE5sTa3w4nDM7EqPZu++oUs2rnLmNKn1xvdjOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyuPJYEjuzrM7pi8z8IgTuMnbdDb1+O8zDcsQbeT8pzLnFAHLiiEKPxyFaCtwVHE90zkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

     

    I appreciate your help.

    Thursday, July 3, 2008 1:50 AM

Answers

  • Hello Darlen,

     

     

    please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may require you to enter a Product Key (use the COA SLP key found on the sticker on the side or bottom of your computer) and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, July 3, 2008 8:44 PM

All replies

  • Hello Darlen,

     

     

    please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may require you to enter a Product Key (use the COA SLP key found on the sticker on the side or bottom of your computer) and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, July 3, 2008 8:44 PM
  •  

    Thanks Darin, although steps 1 and 2 did not help.  When I tried step 1 and got to number 6, I hit the enter key and received the following message: Input error: There is no script engine for file extension ".vbs-rilc".  Then when I tried step 2, when I got to number 5, after I typed in the info, I received the following message: System error 1816 has occurred. Not enough quota is available to process this command. 

     

    To clarify my problem, I have a dialog box that comes up when Windows boots up in "normal" mode or "safe with networking" mode that says "A change has occurred to your license" and it asks that I enter in the product key to activate Windows and I do not have the product code, no disk came with my laptop and there is no microsoft label on the bottom of it.  I contacted Best Buy because I thought that maybe the laptop came with a limited time activation period for Vistas but that is not the case and they advised me that this is a microsoft problem and suggested I contact Microsoft.  If you are unable to help me after reading this, can you suggest who I should contact please? 

     

     

    Friday, July 4, 2008 2:42 AM
  • Please respond.

     

    Saturday, July 5, 2008 3:53 PM
  • Hi Darlen,

     

      First off, all computers, that come with Vista pre-installed, that where built by a large computer manufacturer (such as Acer) come with a COA Sticker on the side or bottom of the computer COA stands for Certificate of Authenticity. The manufacturer will also include a Windows Restore process. If may come on disks or it may be included on the computer's Hard Drive. The Windows Restore process is used to return the Vista back to how it was when it first installed on that computer. If your computer does not have a COA sticker or if you can find (or need help with) the Windows Restore process, please contact Acer for assistance.

     

      As for your current issue, the first thing I suggest is find/get the product key that came with your computer.

     

      The purpose of the steps I had you try, was to regenerate Vista's Licensing files but the error you receive when you try those steps (especially the "Not enough quota is available to process this command" error) suggest to me that there is a larger issue with Vista. In which case I suggest going to http://support.microsoft.com for additional support options.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

     

    Monday, July 7, 2008 9:02 PM
  •  

    Thanks Darin,

     

    I called Acer who helped me locate my product key.  When I try to enter it in the activate Windows dialog box, I get to enter the first 5 digits but then there is the next three letters it won't accept saying these are not acceptable characters.  The three letters are OEM.  Why is it that I have a product key it won't accept?  I found the product key by going into the control panel and opening "System".  The only other option according to Acer is that I factory restore the computer, but I have a feeling this will only happen again in the future so I would like to know what exactly is the problem and how to avoid this in the future if I restore back to factory default.

    Monday, July 7, 2008 11:05 PM
  • Hello Darlen,

     

      No, that is not the Product Key, the number you have is called the Product ID (similare name but different purpose)

     

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

     

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     

    You need your COA key and Acer has an agreement with Microsoft to include a COA Sticker (that Contains the COA Product key) on every computer they make, that comes with Windows pre-installed. I recommend contacting Acer again and ask specificly "Where is the Certificate of Authenticity?" and if the COA sticker is infact, missing from the computer, I would ask "given that I bought the computer new from a reputable retailer and the COA sticker is missing, what will they do to correct the issue?". 

     

      As for the exact cause of your issue, I do not know. I believe the Non-Genuine problem is just a sysmtom of a bigger issue with Vista itself. I do not encounter people, that are having a similare issue as your, very often so I suspect that if you Factory Restore the computer, you most likely won't experience the issue again (but again, I can't be sure)

     

    Darin

    Monday, July 7, 2008 11:58 PM
  • Darin,

     

    After calling Acer and finding their office was closed, I decided to try step 1 again and it appears I'm a bigger idiot than I thought because I discovered I initially did not add a space between .vbs and -rilc.  Anyway I typed it in correctly and then the licences were reinstalled, and I rebooted twice.  Then a Windows Activation Error box came up when I restarted after the second boot.  It came up error code 0x80070426.  I tried the step 2 instructions but I didn't get past the number 5 and got the same error message about not enough quota to process this command. I ran another diagnostic test and this is what it shows now.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {165FC14C-0862-4A3F-8796-19B35A06C775}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: T:20080628142228596-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{165FC14C-0862-4A3F-8796-19B35A06C775}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2902201265-2500373768-1690541548</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 9410</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.23     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070529000000.000000+000</Date></BIOS><HWID>E5313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

     

    maybe you can help after all since I'm sure Acer is going to suggest a factory restore but that won't solve my missing product key problem.I'm still calling Acer as you suggested and you're right, they owe me the product key sticker.  Thanks for your help so far.
    Tuesday, July 8, 2008 3:39 AM
  • Hi again Darin,

     

    I looked up that error code in this forum and followed the suggestion of typing in "net start slsvc" at the command prompt and it indicated that the service has now started and running.  But when I restarted the computer, I'm back at the old window dialog box that asks for the product key and that this copy of windows is not geniune, just like before.  Ran another diagnostic now and this is it.  Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c2fa
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {165FC14C-0862-4A3F-8796-19B35A06C775}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: T:20080628142228596-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{165FC14C-0862-4A3F-8796-19B35A06C775}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2902201265-2500373768-1690541548</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 9410</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.23     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070529000000.000000+000</Date></BIOS><HWID>E5313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

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    So I guess I'm running in circles here.  One step forward two steps back.

    Tuesday, July 8, 2008 4:21 AM
  • I have the same issue. I have tried step 1, and no luck. I can use Updates and other services which clearly recognize that I am a licesned user, and I am. 

     

    I simply do not have the skill nor the time to carry out this sort of task.  I am constantly travelling on business in Central Asia and cannot use phones. I pay good Australian dollars for what I believe is good quality merchandise that will work for me, when I want it to work. I just become furious when I have to resort to tinkering with my PC in the wild to rectify issues that should not be.

     

    I also have at the same time (all happened seven days ago) as this above issue, another one.  When I hit Control Panel or many other tasks (like when I treid the above Step 1) I get an ISP Settings tool warning: Resource File <C-SpURsDII> Not Found.  It pings me constantly all day over the past seven days, and is 100% infuriating.

     

    Is there someone at Microsoft that has a simple solution to what is a serious problem for me. I have important files stored on my PC, and I do have a back up HD but I cannot be backing up every five minutes - I do need to work.  Every moment I am expecting I will not be able to boot up because Microsoft claim I am unregisted user - 6001 is it?. That is what it says in the bottom right hand corner anyway, along with all the Activate now pop ups, and so forth.

     

    Surely I cannot be a lone voice, along with the guy who first posted on this thread. I am drowning, help please. I will not be back in Australia for four weeks to replace my unit, if I cannot rectify the problem, and I will be nuts by then.

     

    Tuesday, July 8, 2008 11:48 AM
  • Hello Desborough,

     

      Without a Diagnostic Report, I can't be sure, but the fact that you mentioned you have 6001 on your desktop suggests that it may also say "Evaluation Copy" also written on the desktop and you sometimes get a pop-up that says "Your Windows License will expire in xx days/hours".

     

      If this is correct, then:

     

    a) Your issue is not related to Vista's Anti-piracy systems and is, in fact, caused by a Pre-Release version of Vista's Service Pack 1 that has (or is about to) expire. Please see post http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3554651&SiteID=25 for assistance with this issue.

     

    b) This is why I ask that all users Not post their issues in someone elses thread, because your issue is completly unrelated to the issue being experienced by the original poster. By posting an unrelated issue in someone elses thread can only causes confusion and longer Time to Resolution for both of you.

     

      If I am incorrect and your issue is not caused by a Pre-release version of Service Pack 1, then please create your own thread, post a Diagnostic Report as well as a detailed description of your issue.

     

      Lastly, if you are not requesting assistance with your issue and your post was intended as Feedback to Microsoft, please re-post in our Comments and Feedback forum found at http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1003&SiteID=25

     

    Thank you,

    Darin Smith

    WGA Forum Manager 

    Tuesday, July 8, 2008 9:59 PM
  • Hi Darlen

     

     Yes, I missed it in your first Diagnostic Report, but I see that your Vista is experiencing a Trusted Store tamper. Basically, a "Tamper" is caused when something (either person or program) modifies (or attempts to modify) one or more of Vista's protected system files.

     

      The other type of Tamper that I see allot is called a Mod-Auth Tamper. A Mod-Auth is usually caused by either a Program that is incompatible with Vista or when a file (on the Hard Drive) had been modified or corrupt.

     

      In your case, a Trusted Store Tamper is usually caused by a semi-incompatible Driver. Usually, a Driver is something that Windows uses to "talk" or send commands to a piece of  Hardware (like a Mouse, Printer, TV Tuner Card..so on). The Driver has some sort of error that for some reason, affects Vista's Trusted Store. This is usually rare and once you enter in the COA Product Key, and reboot, the issue would go away. It may happen again, but as I said, this is usually pretty rare, but if it does, then updateing Vista to the most up-to-date Drivers, is the next step in resolving the issue.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, July 8, 2008 10:35 PM
  • Hello Darin,

     

    Since you mentioned updates, I checked my Vistas Update history and it appears that Vistas SP1 update install failed.  It shows that it was attempted three times since June 24 and the last time was June 26th. When I checked the details it says error code 80070017 with a link to Get help. When I click on get help, the windows activation erro box pops up with that error code message 0x80070426.   I hate to presume because that can lead me off in the wrong direction but I suspect my problem must have occurred shortly after the failed SP1 installation attempt on June 26th. I know (and this must make me sound crazy) I've been trying to work on this for over a week so it must have been shortly after give or take a day or two.  Is it possible if I manage to get SP1 installed, my problem will be resolved? 

    Wednesday, July 9, 2008 12:15 AM
  •   Installing SP1 could very well resolve the issue. Service Packs can contain updated Drivers that may overwrite the bad one, that is causing the issue.

     

      If you would like to pursue getting SP1 installed, you can go to http://support.microsoft.com/ph/11732#tab0 the second link down, on that page, is to (free) Vista Service Pack 1 specific Support.

     

    Darin

    Wednesday, July 9, 2008 5:34 PM