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Error using KeyUpdateTool_ger.exe RRS feed

  • Question

  • Hello from Germany!

    Im a little bit in troube with this tool: KeyUpdateTool_ger.exe

    Normally works fine and I was able to enter the correct and legal Win XP pro Product key to some of my customers pcs.

    Now I try this tool again (german version) and got the following error (in german language):

    "technical problems or connection problems..."

    When using the KeyUpdateTool_enu.exe everything works fine...

    Any idea in this case??


    pls pardon my bad english

    best regards

    Peter
    Tuesday, December 9, 2008 9:44 PM

Answers

  • Hello Peter.muss,

    Thank you for contacting the Windows Genuine Advantage (WGA) program forum. The error hexcode 0x80004005 you are encountering when running the Product Key Update Tool (PKUT) is an indicator that the utility is not enjoying full two-way communication with Microsoft servers. The error message is a little misleading, because the computer is connected with the Internet.

    The Product Key Update Tool has the task of examining about 6,000 files and verifying their integrity. If it finds correctable situations, it does make corrections by downloading new files from the Microsoft servers.  Usually the error is caused by some kind of third party program on your computer such as a personal firewall or antimalware program which is interfering with the tool.  Or your Internet connection could be utilizing a proxy server.  There may also be some kind of issue with your ISP itself.

    Error 0x80004005 - can be caused by a couple of things. 

    1.       First it can be caused by a firewall or proxy server preventing the application from communicating back and forth (during its scan and conversion). 

     

    Do you have either a proxy server or firewall in place?  If you do, please make sure you allow the in-bound or out-bound traffic while the product key update tool is running.  Ports 80 and 443 must be configured on the firewall to allow traffic if they are not already.

     

    2.       The other cause of error hexcode 0x80004005 is if during the file scan, it detects differences between the file on your pc and what the original file should be.  If the scan fails, I believe you can continue with the online conversion to 'genuine'. 

    There is a small chance that if the files are corrupted beyond the point that the PKUT can update them, you may have to perform a repair install when you obtain your genuine XP media via the postal mail.

    Just to be safe, I would recommend that you back-up your files (Example: My Documents, Bookmarks/Favorites, email, etc). 

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums.

    Antron-

    • Marked as answer by Antron Monday, December 15, 2008 8:01 PM
    Tuesday, December 9, 2008 10:53 PM

All replies

  • this is the result from the wga utility...

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2WG9W-DT4HD-VYHKW
    Windows Product Key Hash: L3rSFsRcKdY4F92q0RPfSju1EAM=
    Windows Product ID: 51883-OEM-2253934-68955
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {45413094-CC3F-4D04-8DF6-3C9547DB6444}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Programme\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{45413094-CC3F-4D04-8DF6-3C9547DB6444}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VYHKW</PKey><PID>51883-OEM-2253934-68955</PID><PIDType>3</PIDType><SID>S-1-5-21-790525478-162531612-725345543</SID><SYSTEM><Manufacturer>Elitegroup Co.</Manufacturer><Model>G733</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>CE763707018400E2</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Westeuropäische Normalzeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110407-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73932-640-0000106-57942</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B24C:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Tuesday, December 9, 2008 10:03 PM
  • Hello Peter.muss,

    Thank you for contacting the Windows Genuine Advantage (WGA) program forum. The error hexcode 0x80004005 you are encountering when running the Product Key Update Tool (PKUT) is an indicator that the utility is not enjoying full two-way communication with Microsoft servers. The error message is a little misleading, because the computer is connected with the Internet.

    The Product Key Update Tool has the task of examining about 6,000 files and verifying their integrity. If it finds correctable situations, it does make corrections by downloading new files from the Microsoft servers.  Usually the error is caused by some kind of third party program on your computer such as a personal firewall or antimalware program which is interfering with the tool.  Or your Internet connection could be utilizing a proxy server.  There may also be some kind of issue with your ISP itself.

    Error 0x80004005 - can be caused by a couple of things. 

    1.       First it can be caused by a firewall or proxy server preventing the application from communicating back and forth (during its scan and conversion). 

     

    Do you have either a proxy server or firewall in place?  If you do, please make sure you allow the in-bound or out-bound traffic while the product key update tool is running.  Ports 80 and 443 must be configured on the firewall to allow traffic if they are not already.

     

    2.       The other cause of error hexcode 0x80004005 is if during the file scan, it detects differences between the file on your pc and what the original file should be.  If the scan fails, I believe you can continue with the online conversion to 'genuine'. 

    There is a small chance that if the files are corrupted beyond the point that the PKUT can update them, you may have to perform a repair install when you obtain your genuine XP media via the postal mail.

    Just to be safe, I would recommend that you back-up your files (Example: My Documents, Bookmarks/Favorites, email, etc). 

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums.

    Antron-

    • Marked as answer by Antron Monday, December 15, 2008 8:01 PM
    Tuesday, December 9, 2008 10:53 PM
  • When using the German version, I think you need a German version of Windows (not MUI Pack)

    After a bit of Live searching, I found out your Office key is generated by a program, and is not issued by microsoft. If this was distributed with your computer, contact you PC's manufacturer.
    Find out whether your media and Certificate of Authenticity are genuine at this webpage: http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=en

    If this media was illegally distibuted, like on eBay, or in a store, please contact the Microsoft anti-piracy hotline at: 1-800-RULEGIT

    If you can provide high-quality counterfeit media, then Microsoft will offer you a free replacement in return for the pirated media, for anti-piracy purposes. Please note proof of purchase is required. If you can provide high-quality genuine media, go here:
    http://www.microsoft.com/genuine/purchase/QualifyInfo.aspx?displaylang=en&PartnerID=2336788

    and, if you do not qualify, you can purchase a genuine copy of Office from Microsoft here: http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en&PartnerID=2336788&sGuid=ce97193e-c054-4382-96e3-cb50c3458709&Page=ComponentCheck

    You should also try to re-enter the product key on your Certificate of Authenticity that came with the computer, unless it was a self-built one. Use the Product Key Update Tool found at: www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    • Proposed as answer by motherboardlove Thursday, December 11, 2008 9:21 PM
    Thursday, December 11, 2008 9:21 PM