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Vista Validation - Control Panel Not Working RRS feed

  • Question

  • I am having issues with my new Vista computer.  It has worked great for the last month and a half I have had it, but in the last week I have started having some major issues.  My Control Panel will not open for starters.  It acts like it will load and then closes back out on its own.  Then I'm getting a random message about Windows Aero not working and that my copy is invalid, however when I run the diagnostic tool it says it is valid.  After that, I have run every antivirus program I can find and none of them are finding anything.

     

    I'm highly frustrated as I have college classes online and my computer is now starting to freeze up every once in awhile.  I bought this laptop from Office Depot and have already registered it, etc.  I got this, and Vista, so I could take my college classes and have a reliable computer and this is really turning out not to be the case.  From all of the posts I have seen, I would say Microsoft needs to make a fix for this issue.

     

    Is there anyway I can get my Control Panel back and fix the other issues?  Here is the diagnostic tool response:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {8BD893CE-1447-466A-919B-6B2A64258E12}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe
    File Mismatch: C:\Windows\system32\Slc.dll
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys
    File Mismatch: C:\Windows\system32\Slcext.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8BD893CE-1447-466A-919B-6B2A64258E12}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2270201798-376907477-2090534428</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RV020UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.27    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070118000000.000000+000</Date></BIOS><HWID>58323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BB3B0C0D9901988</Val><Hash>iR041B2ikL0BadbsSPCA2M0j64I=</Hash><Pid>54186-751-3079727-17692</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, July 8, 2007 9:31 PM

Answers

  • Joe:


    Previously, have you modified your system files at all? Looking at the WGA Diagnostics tool, it looks like some of your primary system files have been modified:

     

    File Mismatch: C:\Windows\system32\Slsvc.exe

    File Mismatch: C:\Windows\system32\Slc.dll

    File Mismatch: C:\Windows\system32\drivers\Spsys.sys

    File Mismatch: C:\Windows\system32\Slcext.dll

     

    These are all core system files that never change (EVER) unless modified by virus, etc.

     

    If the nonGenuine messages appear, please go to www.microsoft.com/genuine and click Validate Windows - what happens? Can you please record the error-message (should be in light gray on the bottom corner).

     

    I would recommend reinstalling your system (well, which you have already done) - but please let me know if this happens again.

     

    -phil

    Wednesday, July 25, 2007 1:03 AM

All replies

  • Click once on the blue Vista start button and in the Start Search box type Command Prompt.  Right-click on the Command Prompt link that appears and select Run as administrator.  In the Command Prompt window type SFC /SCANNOW and press the enter key on your keyboard.  This procedure will check the intergity of all Windows Vista system files and repair them if possible.
    Sunday, July 8, 2007 9:40 PM
    Moderator
  • I really appreciate you taking the time to try and help me. However, I did what you said and this is what the command prompt response was when it was done:

     

    Verification 98% complete.  Windows Resource Protection found corrupt files but was unable to fix some of them.

    Details are included in the CBS.Log windir\Logs\CBS\CBS.log.  For example C:\Windows\Logs\CBS\CBS.log

     

     

    Both files are huge text files with tons of strings of letters/numbers, etc. but nothing stood out to me.  Any other ideas?

    Sunday, July 8, 2007 10:44 PM
  • Did you restart your computer and can you now open the Control Panel?
    Sunday, July 8, 2007 11:02 PM
    Moderator
  • I'm afraid not.  I hadn't restarted the computer but I did and still nothing.  It opens the window for Control Panel but never loads any icons and in about 30 seconds or less it closes back out.

     

    Are there any good programs that I could run that could check for me and possibly fix?  I've fun House Call, Ad-Aware and Norton.  All of them are saying my system is fine.

    Sunday, July 8, 2007 11:30 PM
  • I have the same problem with the control panel. I tried the Command prompt thing, same message popped up.



    --I found a solution. Go find your Vista CD or dvd disc. Go to repair when you boot from CD. Then go to memory diagnostic or something. it restarts comp auto. like 2 times, then log back in and try that. it should work fine.

    Please email me at MonopolyBag@comcast.net to let me know if this works, it worked for me. I am still unsure of the cause for this common error, but I will continue looking.
    Tuesday, July 24, 2007 1:47 PM
  • Thanks, however, I've already wiped my harddrive and started over.  I contacted Microsoft customer support and I swear I must have been talking to a robot.  After sending the same e-mails and getting the same e-mails back I felt like I was talking to a wall.  She obviously didn't read my e-mails when I replied to her, so that was a waste of my time.  Instead, I've had to spend hours re-installing everything.

     

    I will definitely keep your solution in mind in case this happens again, which at this point I wouldn't be surprised.

    Tuesday, July 24, 2007 9:53 PM
  • Joe:


    Previously, have you modified your system files at all? Looking at the WGA Diagnostics tool, it looks like some of your primary system files have been modified:

     

    File Mismatch: C:\Windows\system32\Slsvc.exe

    File Mismatch: C:\Windows\system32\Slc.dll

    File Mismatch: C:\Windows\system32\drivers\Spsys.sys

    File Mismatch: C:\Windows\system32\Slcext.dll

     

    These are all core system files that never change (EVER) unless modified by virus, etc.

     

    If the nonGenuine messages appear, please go to www.microsoft.com/genuine and click Validate Windows - what happens? Can you please record the error-message (should be in light gray on the bottom corner).

     

    I would recommend reinstalling your system (well, which you have already done) - but please let me know if this happens again.

     

    -phil

    Wednesday, July 25, 2007 1:03 AM
  • Hi, I had this problem with Control Panel not coming up and I solved it here: http://annoyances-resolved.blogspot.com/2009/11/vista-control-panel-not-coming-up.html
    Tuesday, November 17, 2009 8:50 PM