I can't activate my live one care RRS feed

  • Question


    I had  Future Shop install the program for me but I had to activate it myself.  I followed the directions in the manual but there was no activate button at the top of the screen like the manual said there would be.  I went through to help and I managed to find a place to activate but even after I was finished the 1 symbol is still red and I activated it two days ago.  I was just wondering if maybe I didn't actually get it activated and if someone could assist me.  Thank you.
    Wednesday, September 10, 2008 1:10 PM


  • Hello, Selene. Inside OneCare, the button is actually called "subscribe" and it will not appear if your computer date and time are incorrect by a large span from the actual date and time.

    When you activate OneCare from within OneCare to start your subscription, it first requires you to sign in with a LiveID and then provides the opportunity to enter a retail key or purchase online. Once you've completed the entry and submission of the key and payment information, your subscription is created and the subscription credentials are downloaded back to your copy of OneCare. These credentials are refreshed periodically, too. If something is blocking the receipt of the credentials, activation is not complete and your PC will remain in trial mode. Make sure that there are no other security programs running, including Parental Controls, which should be disabled at activation. Other security programs - firewalls, real time spyware protection and anti-virus need to be completely removed in order to use OneCare.


    If your subscription to OneCare shows as still trial mode after purchase and activation in OneCare

    • Verify that you have a clear Internet connection - no other security programs running.
    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2




    Wednesday, September 10, 2008 6:00 PM