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MY BRAND NEW LAPTOP HAS THE WRONGE STICKER RRS feed

  • Question

  •  

    I HAVE A BRAND NEW ACER ASPIRE 5315 LAPTOP

     

    WHEN I ENTER THE PRODUCT NUMBER THAT YOU HAVE TO ENTER THE NUMBER WHEN YOU FIRST OPEN MICROSOFT WORD; I ENTER THE NUMBER FROM THE STICKER ON THE BOTTOM OF MY LAPTOP THEN IT TELLS ME THAT THE KEY IS INCORRECT AND TO VERIFY THAT I HAVE THE CORRECT KEY AND RETYPE IT.

    Sunday, February 24, 2008 8:52 PM

Answers

  • Hello Shannmcc92,

     

       The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.

     

      Full Versions of Office do not, normally, come standard on computers. (i.e. Computers that come with Vista, do not automaticlly come with a full version of Office)

     

      Computer Manufacturers (such as Dell, Gateway, HP and others) will often include a Trial version of Office, which allows you to use it for a limited time, but if you wish to continue using it, you would need to by a Full Version of Office.

     

      If the copy of Office, that came included in your computer, is supposed to be a Full Version, then Office would either already be activated, from the factory or the Product Key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that built and/or sold you the computer.

     

     

    Please see additional information on Activating your 2007 Microsoft Office suite Trial version: http://office.microsoft.com/en-us/products/HA101759021033.aspx

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, February 27, 2008 10:47 PM