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Windows 7 Home Premium , not genuine? RRS feed

  • Question

  • I Keep this message keeps appearing you may be subject to counterfeiting??

    I do not think this is the case, as I ran Vista home basic before, and had that much trouble!! that I upgraded to windows 7,as advised by Microsoft Tech's team.

    This solved a few troubles that they could not fix,but looks like I have more of the same sort of corrupt files,and programs appearing again? how do I get a new Ms diagnostic tool . any help most appreciated .

    OS Name    Microsoft Windows 7 Home Premium
    Version    6.1.7600 Build 7600
    Other OS Description     Not Available
    OS Manufacturer    Microsoft Corporation
    System Name    NOEL-LAPTOP
    System Manufacturer    Hewlett-Packard
    System Model    Compaq Presario C700 Notebook PC
    System Type    X86-based PC
    Processor    Intel(R) Pentium(R) Dual  CPU  T2390  @ 1.86GHz, 1867 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date    Hewlett-Packard F.33, 29/04/2008
    SMBIOS Version    2.4
    Windows Directory    C:\Windows
    System Directory    C:\Windows\system32
    Boot Device    \Device\HarddiskVolume1
    Locale    Australia
    Hardware Abstraction Layer    Version = "6.1.7600.16385"
    User Name    NOEL-LAPTOP\Noel
    Time Zone    AUS Eastern Standard Time
    Installed Physical Memory (RAM)    2.00 GB
    Total Physical Memory    1.99 GB
    Available Physical Memory    1.02 GB
    Total Virtual Memory    3.98 GB
    Available Virtual Memory    2.43 GB
    Page File Space    1.99 GB
    Page File    C:\pagefile.sys

    Regards Yandee

    Thursday, July 8, 2010 7:18 AM

Answers

  • Hi Yandee,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    Thank you,


    Darin MS
    Friday, July 9, 2010 8:46 PM

All replies

  • "yandee" wrote in message news:8d69fcf7-d0ae-453e-80c7-daa2988c33ad...

    I Keep this message keeps appearing you may be subject to counterfeiting??

    I do not think this is the case, as I ran Vista home basic before, and had that much trouble!! that I upgraded to windows 7,as advised by Microsoft Tech's team.

    This solved a few troubles that they could not fix,but looks like I have more of the same sort of corrupt files,and programs appearing again? how do I get a new Ms diagnostic tool . any help most appreciated .

    OS Name    Microsoft Windows 7 Home Premium
    Version    6.1.7600 Build 7600
    Other OS Description     Not Available
    OS Manufacturer    Microsoft Corporation
    System Name    NOEL-LAPTOP
    System Manufacturer    Hewlett-Packard
    System Model    Compaq Presario C700 Notebook PC
    System Type    X86-based PC
    Processor    Intel(R) Pentium(R) Dual  CPU  T2390  @ 1.86GHz, 1867 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date    Hewlett-Packard F.33, 29/04/2008
    SMBIOS Version    2.4
    Windows Directory    C:\Windows
    System Directory    C:\Windows\system32
    Boot Device    \Device\HarddiskVolume1
    Locale    Australia
    Hardware Abstraction Layer    Version = "6.1.7600.16385"
    User Name    NOEL-LAPTOP\Noel
    Time Zone    AUS Eastern Standard Time
    Installed Physical Memory (RAM)    2.00 GB
    Total Physical Memory    1.99 GB
    Available Physical Memory    1.02 GB
    Total Virtual Memory    3.98 GB
    Available Virtual Memory    2.43 GB
    Page File Space    1.99 GB
    Page File    C:\pagefile.sys

     

    Regards Yandee


    Please read the  Announcements and \stickies at the head of the forum index page, and reply with a copy of your MGADiag report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 8, 2010 7:38 AM
    Moderator
  • Hi Yandee,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    Thank you,


    Darin MS
    Friday, July 9, 2010 8:46 PM
  • No reply from Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, July 12, 2010 5:08 PM
  • I have the same problem where i kept being prompted that my Windows 7 is not genuine.

    My current laptop was purchased with windows vista installed. After it crashed, i paid for the retrival of the harddisk. To improve my computer performance, because the sales assistance advised that windows vista is not stable and windows 7 would help to improve my computer, i actually paid for my computer to be installed with Windows 7. All works well until a few months later where i am prompted that my computer Windows 7 is not genuine. Now the "This copy of windows 7 is not genuine" permanently sits on my desktop. My msn is also acting weird. What should i do? Do i have to pay again to have my computer function sanely? I thought the windows 7 installation would solve my windows vista problem. Now it's like a new set of problem! I am really frustrated. My diagnostic report is as follows:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {013F20E4-111C-4861-BD55-A1079791A52E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 110 Time Out of Sync
    Microsoft Office Enterprise 2007 - 110 Time Out of Sync
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{013F20E4-111C-4861-BD55-A1079791A52E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-3905220108-1705971888-4241341400</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario C700 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070913000000.000000+000</Date></BIOS><HWID>2AB83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>110</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>110</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1960F5EDBD8ED86</Val><Hash>UqNnJH1Zy1Lo+zxU+a2CPGn6vZA=</Hash><Pid>89388-707-0253756-65937</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="110"/><App Id="16" Version="12" Result="110"/><App Id="18" Version="12" Result="110"/><App Id="19" Version="12" Result="110"/><App Id="1A" Version="12" Result="110"/><App Id="1B" Version="12" Result="110"/><App Id="44" Version="12" Result="110"/><App Id="A1" Version="12" Result="110"/><App Id="BA" Version="12" Result="110"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0022010
    Installation ID: 019282164281104341688061378683490103495295823530443771
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 3/1/2010 10:55:34 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:1:2001 17:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJTMCwp6RoMGDHy2AnLKKPxTwlBeJn4XiCwqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      SPARTAN
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm


    Can someone advise me what to do? Thanks alot.

     

    Sunday, August 29, 2010 9:11 AM
  • Hello annoyedandcheated,

    Sorry to annoy you some more but the forum rules require that you not piggyback on someone else's thread---please start your own thread by clicking on the Ask A Question link and copy and paste your report into the new thread.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, August 29, 2010 11:52 AM