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Need to download photostory -- Windows won't validate! RRS feed

  • Question

  • Hi, I hope I'm posting this in the correct place...

    I am trying to download photostory for a school project, and apparently I need to validate my Windows before downloading.  I tried to validate, and it will NOT work!!  At first I thought it was because I was using firefox, but I tried it in Internet Explorer and that did not work either,  I keep getting error messages saying either "Code not avaliable.  The validation code could not be obtained.  This may be due to techinal difficulties, or you may be running and unsupported operating system. [Errror code 0x800401f3]" or a simple "Installation Information unvavaliable"  I believe I've tried to validate two different ways (one page on the website said, "If you are having problems, try this alternate" but niether will work.

    Hopefully this is enough information for someone to help me....I would really appreciate it, since the due date for this project is quickly approaching!  Thanks!!

    P.S. I bought my computer Best Buy-- I'm almost positive this means I must have a valid copy of Windows, right?
    Monday, May 7, 2007 10:37 PM

Answers

  • Danielle,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Note:  If the "Resolve" button on the Windows tab is NOT grayed out, that means the Utility found problems with your installation of Windows that it may be able to repair on its own.  Please click the "Resolve" button and follow any displayed instructions.

    Tuesday, May 8, 2007 2:41 PM
  • Hi , I have the same problem when trying to update to IE7

    Step 1 is below:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-6G4KB-XPG4K-JRFFT
    Windows Product Key Hash: cg217c7ibYe2Pa7CSDJ1zc4IkgQ=
    Windows Product ID: 55277-OEM-2142255-50666
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 3e07d360-903e-4e3a-9615-160ee5c1534a
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 63BB5E84-821-80004005_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-85-800401f3_BB5C1257-47-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    Step 2:

    XP Home edition
    Not an OEM but rather the computer manufacturer is in black lettering "COMPAQ TECHNOLOGIES"


    If you can help that would be great

    thanks
    Sas
    Thursday, May 17, 2007 5:29 AM
  • Saswb,

     

    Did you try the "Resolve" button?  If so, did the utility provide any instructions or report any error codes or messages?

    Thursday, May 17, 2007 9:11 PM
  • Hi Dan

    The resolve button is greyed out and so I am unable to access the utility

    Saswb
    Friday, May 18, 2007 4:19 AM
  • Saswb,

     

    Please visit the diagnostic page and run diagnostics:  http://www.microsoft.com/genuine/diag/default.aspx?displaylang=en

     

    Let us know if any errors were reported or if you received further instructions.

     

    Once complete, restart the computer, then try to validate at this page:  http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en&sGuid=eec1d55f-7f39-4193-9f50-55743ba486a3

     

    If successful, give IE7 another try.

     

    Post back and keep us informed!

    Friday, May 18, 2007 6:58 PM

All replies

  • Danielle,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Note:  If the "Resolve" button on the Windows tab is NOT grayed out, that means the Utility found problems with your installation of Windows that it may be able to repair on its own.  Please click the "Resolve" button and follow any displayed instructions.

    Tuesday, May 8, 2007 2:41 PM
  • Hi , I have the same problem when trying to update to IE7

    Step 1 is below:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-6G4KB-XPG4K-JRFFT
    Windows Product Key Hash: cg217c7ibYe2Pa7CSDJ1zc4IkgQ=
    Windows Product ID: 55277-OEM-2142255-50666
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 3e07d360-903e-4e3a-9615-160ee5c1534a
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 63BB5E84-821-80004005_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-85-800401f3_BB5C1257-47-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    Step 2:

    XP Home edition
    Not an OEM but rather the computer manufacturer is in black lettering "COMPAQ TECHNOLOGIES"


    If you can help that would be great

    thanks
    Sas
    Thursday, May 17, 2007 5:29 AM
  • Saswb,

     

    Did you try the "Resolve" button?  If so, did the utility provide any instructions or report any error codes or messages?

    Thursday, May 17, 2007 9:11 PM
  • Hi Dan

    The resolve button is greyed out and so I am unable to access the utility

    Saswb
    Friday, May 18, 2007 4:19 AM
  • Saswb,

     

    Please visit the diagnostic page and run diagnostics:  http://www.microsoft.com/genuine/diag/default.aspx?displaylang=en

     

    Let us know if any errors were reported or if you received further instructions.

     

    Once complete, restart the computer, then try to validate at this page:  http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en&sGuid=eec1d55f-7f39-4193-9f50-55743ba486a3

     

    If successful, give IE7 another try.

     

    Post back and keep us informed!

    Friday, May 18, 2007 6:58 PM