Unified Service Desk vc CCA RRS feed

  • Question

  • Hi,

    Recently i have started looking into Unified service desk. This packages comes with out source code.

    But in CCA we see the source code and if some changes needs we used to do there and build.

    But how to do the login changes in USD?

    Can some body uggest me on this. Thank you

    Sreeni Pavalla

    Wednesday, December 10, 2014 11:00 AM


  • First a few definitions:

    CCA is 2 things..

    User Interface Integration for Dynamics CRM (UII) is the product code that we provide as a Composition framework for building agent desktop applications for Dynamics CRM.  We don't ship the source code for this, Just Samples of controls and how to do things.

    Customer Care Accelerator (CCA) (which is where the CCA name comes from) is the Sample code / agent desktop we provides that shows a technical implementation of UII.  We ship a sample agent desktop you can use a the basis for your development.


    Unified Service Desk (USD) is a full supported Agent Desktop built on UII. USD includes a large number of configuration first features that allow you to configure most of what of what you had to code in custom desktops built on UII.  For example, the look / feel / layout are now all style sheet and XAML layout driven vs code driven.   We still provide a highly extensible coding model based on UII with a number of enhancements we support in specifically in USD.  To get started with USD you should take a look at the Admin guide, and the linked Dev Guide.

    CCA continues to exist as a sample on UII and is now located in the CRM SDK Downloads.

    Hope that helps,

    Monday, December 15, 2014 8:03 PM