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My Product Key is NOT WORKING. I'm not talking about the one on the bottom of my computer. RRS feed

  • Question

  • Here is my problem, okay? I purchased Home and Student 07 upgrade online a few weeks ago. I've proved it genuine, done the online validation, talked to the machine on the phone and done the test to prove it genuine there, TWICE. And restarted THREE TIMES. I open Word, and the box asks for my product key. I give it the one that I got in my purchase conformation email, it doesn't take it. I give it the one on the bottom of my computer, it DOESN'T TAKE IT. At this point, I'm frustrated and utterly clueless as to what I've done wrong. I have a report due in a few days, and if I don't get this working again, all I have is a frozen Word document that I can't make changes to. HELP! 
    • Moved by Darin Smith MS Thursday, January 28, 2010 10:57 PM Office Issue, moved to Office Forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Wednesday, January 27, 2010 6:49 PM

Answers

  • Hello Tups,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Basic 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_B4D0AA8B-920-80070057


    It looks like you have two separate installations of Office 2007 on your Packard Bell computer, Office Basic and Office Home and Student.

    As far as I can tell, both are reporting that they are Trial installations.

    If you are having trouble converting the one you want to a perpetual license (which is what I assume you are trying to do), I would suggest uninstalling the one you do not want, restarting the computer, then retry entering the perpetual product key into the Office 2007 edition that you have the perpetual product key for.

    Let us know how you do :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:13 PM
    Friday, January 29, 2010 12:55 PM

All replies

  • Hello A. Tooke,


    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post


    Edit: I have moved this thread to the Office Validation Forums


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Edited by Darin Smith MS Thursday, January 28, 2010 10:56 PM Removed link to Office Forum. Moved whole thred there, instead.
    Wednesday, January 27, 2010 7:14 PM
  • Hey Dan, or Darin... could either of you post the whole link where this has been moved??
    "Removed link to Office Forum." ->couldn't find it
    "Moved whole thred there, instead." -> nope still couldnt' find it.

    I am having the same problem.
    Followed the instructions above and have the following message from the GD tool.

    Thanks guys.

    ###########################################################

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code:

    OGA Data-->
    Office Status: 102
    Microsoft Office Basic 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_B4D0AA8B-920-80070057

    • Edited by Tups Friday, January 29, 2010 8:49 PM
    Friday, January 29, 2010 11:58 AM
  • Hello Tups,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Basic 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_B4D0AA8B-920-80070057


    It looks like you have two separate installations of Office 2007 on your Packard Bell computer, Office Basic and Office Home and Student.

    As far as I can tell, both are reporting that they are Trial installations.

    If you are having trouble converting the one you want to a perpetual license (which is what I assume you are trying to do), I would suggest uninstalling the one you do not want, restarting the computer, then retry entering the perpetual product key into the Office 2007 edition that you have the perpetual product key for.

    Let us know how you do :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:13 PM
    Friday, January 29, 2010 12:55 PM
  • Thanks alot Dan,
    Going to give that a try now.
    I didn't even notice a trial version installed on the pc.

    Will let you know how i get on.

    Friday, January 29, 2010 8:34 PM
  • All worked Dan.
    Thanks.
    Uninstalled both, then reinstalled the software i have... office basic.

    Worked first time.
    Friday, January 29, 2010 8:46 PM
  • Hello Tups,

    You're welcome!  Nice to see you were able to get it sorted out :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 1, 2010 2:48 AM