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BSOD error teams issue RRS feed

  • Question

  • Hello Guys,

    Using Share Screen feature on Microsoft Teams causes BSOD error.

    I can share dumpfile if you want.

    Thank You!

    • Moved by Dave PatrickMVP Friday, December 18, 2020 10:07 PM looking for forum
    Friday, December 18, 2020 10:01 PM

Answers

All replies

  • Microsoft (R) Windows Debugger Version 10.0.19041.685 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [D:\temp\dump\121620-20250-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*
    Executable search path is: 
    Windows 10 Kernel Version 19041 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 19041.1.amd64fre.vb_release.191206-1406
    Machine Name:
    Kernel base = 0xfffff802`48800000 PsLoadedModuleList = 0xfffff802`4942a3b0
    Debug session time: Wed Dec 16 10:05:10.434 2020 (UTC - 6:00)
    System Uptime: 21 days 2:45:05.337
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    ................................................................
    .
    Loading User Symbols
    Loading unloaded module list
    ..................................................
    For analysis of this file, run !analyze -v
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: ffffc2d10cb53268, Address of the instruction which caused the bugcheck
    Arg3: fffff88ac2b8eeb0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1

        Key  : Analysis.CPU.Sec
        Value: 2

        Key  : Analysis.DebugAnalysisProvider.CPP
        Value: Create: 8007007e on PWDWS1123

        Key  : Analysis.DebugData
        Value: CreateObject

        Key  : Analysis.DebugModel
        Value: CreateObject

        Key  : Analysis.Elapsed.Sec
        Value: 14

        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 89

        Key  : Analysis.System
        Value: CreateObject


    BUGCHECK_CODE:  3b

    BUGCHECK_P1: c0000005

    BUGCHECK_P2: ffffc2d10cb53268

    BUGCHECK_P3: fffff88ac2b8eeb0

    BUGCHECK_P4: 0

    CONTEXT:  fffff88ac2b8eeb0 -- (.cxr 0xfffff88ac2b8eeb0)
    rax=000000007ffffffe rbx=000000000a470dbd rcx=fffff88ac2b8f970
    rdx=0000000000000020 rsi=00000098147ff908 rdi=0000000000000000
    rip=ffffc2d10cb53268 rsp=fffff88ac2b8f8b8 rbp=fffff88ac2b8fa80
     r8=fffff88ac2b8f970  r9=000007753d4706cc r10=0000000000000000
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000025c172ddde0 r15=00007ff65258f042
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00050202
    win32kbase!RtlStringCopyWorkerW+0x18:
    ffffc2d1`0cb53268 430fb70c01      movzx   ecx,word ptr [r9+r8] ds:002b:00000000`0000003c=????
    Resetting default scope

    BLACKBOXBSD: 1 (!blackboxbsd)


    BLACKBOXNTFS: 1 (!blackboxntfs)


    BLACKBOXPNP: 1 (!blackboxpnp)


    BLACKBOXWINLOGON: 1

    CUSTOMER_CRASH_COUNT:  1

    PROCESS_NAME:  Teams.exe

    STACK_TEXT:  
    fffff88a`c2b8f8b8 ffffc2d1`0ca9f81f : 00000000`0a470dbd 00000000`00000000 ffffffff`00000000 00000000`00000000 : win32kbase!RtlStringCopyWorkerW+0x18
    fffff88a`c2b8f8c0 ffffc2d1`0ca9f7df : 00007ff6`4f8a2869 ffffd085`a75b212c 00007ff6`5258f042 00000000`00000000 : win32kbase!RtlStringCchCopyW+0x2b
    fffff88a`c2b8f900 ffffc2d1`0ca9eabd : 00000000`0a470dbd fffff88a`c2b8fa80 00000098`147ff908 00000000`00000000 : win32kbase!DrvGetHdevName+0x1f
    fffff88a`c2b8f930 ffffc2d1`0ba1e6da : 0000025c`17247010 fffff802`48c06a71 ffff8003`1e2e4080 00000098`147ff8e0 : win32kbase!NtUserGetHDevName+0x6d
    fffff88a`c2b8f9d0 fffff802`48c06bb5 : ffff8003`00000000 ffff8003`00000001 0000025c`1e3d2401 fffff88a`c2b8fa80 : win32k!NtUserGetHDevName+0x16
    fffff88a`c2b8fa00 00007ffb`843791c4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
    00000098`147ff748 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`843791c4


    SYMBOL_NAME:  win32kbase!RtlStringCopyWorkerW+18

    MODULE_NAME: win32kbase

    IMAGE_NAME:  win32kbase.sys

    IMAGE_VERSION:  10.0.19041.631

    STACK_COMMAND:  .cxr 0xfffff88ac2b8eeb0 ; kb

    BUCKET_ID_FUNC_OFFSET:  18

    FAILURE_BUCKET_ID:  0x3B_c0000005_win32kbase!RtlStringCopyWorkerW

    OS_VERSION:  10.0.19041.1

    BUILDLAB_STR:  vb_release

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 10

    FAILURE_ID_HASH:  {b72517e4-3b84-1c3b-87ad-4476e2b7b403}

    Followup:     MachineOwner
    ---------
    Friday, December 18, 2020 10:01 PM
  • I'd try asking for help over here.

    https://answers.microsoft.com/en-us/msteams/forum

    office-teams-windows-itpro - Microsoft Q&A

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Proposed as answer by Guido Franzke Monday, December 21, 2020 1:43 PM
    • Marked as answer by Guido Franzke Wednesday, December 23, 2020 7:02 AM
    Friday, December 18, 2020 10:06 PM