Answered by:
BSOD error teams issue

Question
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Hello Guys,
Using Share Screen feature on Microsoft Teams causes BSOD error.
I can share dumpfile if you want.
Thank You!
- Moved by Dave PatrickMVP Friday, December 18, 2020 10:07 PM looking for forum
Friday, December 18, 2020 10:01 PM
Answers
-
I'd try asking for help over here.
https://answers.microsoft.com/en-us/msteams/forum
office-teams-windows-itpro - Microsoft Q&A
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.- Proposed as answer by Guido Franzke Monday, December 21, 2020 1:43 PM
- Marked as answer by Guido Franzke Wednesday, December 23, 2020 7:02 AM
Friday, December 18, 2020 10:06 PM
All replies
-
Microsoft (R) Windows Debugger Version 10.0.19041.685 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [D:\temp\dump\121620-20250-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff802`48800000 PsLoadedModuleList = 0xfffff802`4942a3b0
Debug session time: Wed Dec 16 10:05:10.434 2020 (UTC - 6:00)
System Uptime: 21 days 2:45:05.337
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................................................................
.
Loading User Symbols
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: ffffc2d10cb53268, Address of the instruction which caused the bugcheck
Arg3: fffff88ac2b8eeb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.Sec
Value: 2
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on PWDWS1123
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.Sec
Value: 14
Key : Analysis.Memory.CommitPeak.Mb
Value: 89
Key : Analysis.System
Value: CreateObject
BUGCHECK_CODE: 3b
BUGCHECK_P1: c0000005
BUGCHECK_P2: ffffc2d10cb53268
BUGCHECK_P3: fffff88ac2b8eeb0
BUGCHECK_P4: 0
CONTEXT: fffff88ac2b8eeb0 -- (.cxr 0xfffff88ac2b8eeb0)
rax=000000007ffffffe rbx=000000000a470dbd rcx=fffff88ac2b8f970
rdx=0000000000000020 rsi=00000098147ff908 rdi=0000000000000000
rip=ffffc2d10cb53268 rsp=fffff88ac2b8f8b8 rbp=fffff88ac2b8fa80
r8=fffff88ac2b8f970 r9=000007753d4706cc r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000025c172ddde0 r15=00007ff65258f042
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00050202
win32kbase!RtlStringCopyWorkerW+0x18:
ffffc2d1`0cb53268 430fb70c01 movzx ecx,word ptr [r9+r8] ds:002b:00000000`0000003c=????
Resetting default scope
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: Teams.exe
STACK_TEXT:
fffff88a`c2b8f8b8 ffffc2d1`0ca9f81f : 00000000`0a470dbd 00000000`00000000 ffffffff`00000000 00000000`00000000 : win32kbase!RtlStringCopyWorkerW+0x18
fffff88a`c2b8f8c0 ffffc2d1`0ca9f7df : 00007ff6`4f8a2869 ffffd085`a75b212c 00007ff6`5258f042 00000000`00000000 : win32kbase!RtlStringCchCopyW+0x2b
fffff88a`c2b8f900 ffffc2d1`0ca9eabd : 00000000`0a470dbd fffff88a`c2b8fa80 00000098`147ff908 00000000`00000000 : win32kbase!DrvGetHdevName+0x1f
fffff88a`c2b8f930 ffffc2d1`0ba1e6da : 0000025c`17247010 fffff802`48c06a71 ffff8003`1e2e4080 00000098`147ff8e0 : win32kbase!NtUserGetHDevName+0x6d
fffff88a`c2b8f9d0 fffff802`48c06bb5 : ffff8003`00000000 ffff8003`00000001 0000025c`1e3d2401 fffff88a`c2b8fa80 : win32k!NtUserGetHDevName+0x16
fffff88a`c2b8fa00 00007ffb`843791c4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000098`147ff748 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`843791c4
SYMBOL_NAME: win32kbase!RtlStringCopyWorkerW+18
MODULE_NAME: win32kbase
IMAGE_NAME: win32kbase.sys
IMAGE_VERSION: 10.0.19041.631
STACK_COMMAND: .cxr 0xfffff88ac2b8eeb0 ; kb
BUCKET_ID_FUNC_OFFSET: 18
FAILURE_BUCKET_ID: 0x3B_c0000005_win32kbase!RtlStringCopyWorkerW
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {b72517e4-3b84-1c3b-87ad-4476e2b7b403}
Followup: MachineOwner
---------Friday, December 18, 2020 10:01 PM -
I'd try asking for help over here.
https://answers.microsoft.com/en-us/msteams/forum
office-teams-windows-itpro - Microsoft Q&A
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.- Proposed as answer by Guido Franzke Monday, December 21, 2020 1:43 PM
- Marked as answer by Guido Franzke Wednesday, December 23, 2020 7:02 AM
Friday, December 18, 2020 10:06 PM