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verification fails because of Ghost version of Microsoft Office 2007 RRS feed

  • Question

  • My Office verification is being rejected because the Genuine Advantage validation software finds a version of Office that does not appear in "Add or Remove Programs."

     

    Details:

     

    The system verifies Microsoft Vista, Microsoft Office Home and Student 2007, and Microsoft Outlook 2007.

     

    However, it claims there is another version of Office 2007 on the computer. I believe this may be a remnant from a trial copy of Office that came installed on my Toshiba laptop and which I tried and failed to initialize.

     

    The Genuine Advantage diagnostics indicate no problems with the ActiveX installation.

     

    Can you give me advice on how to move forward?

    Tuesday, December 18, 2007 6:07 PM

Answers

  • Pfairley,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trial release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Thank you,

     

    Stephen Holm, MS

    Friday, December 28, 2007 12:28 AM