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opening downloaded files RRS feed

  • Question

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    i have windows live one care antivirus and firewall. i think since i installed it i can't open the files i download if i save them. ie. someone sent me a file by windows live messenger, i saved it, but when i clicked on open file, nothing happened.

    the file was in the computer, i could see it in the file i with the explorer, but i clicked and it didn't open.

    there is no particular type of file that it cant open, it can be a .ppt  an .exe

    i hope you can help me

    thank you.

    jessie

     

    Thursday, March 20, 2008 5:40 PM

Answers

  • OneCare does not block the opening of files unless they are infected and at that point it will advise you that it has stopped an infection.

    So, the files you received via Messenger are either infected or they are not files that you have a program installed that you can open them with.

    -steve

     

    Thursday, March 20, 2008 6:19 PM
    Moderator