Answered by:
No phone activation option after Vista re-install

Question
-
I have an HP F572us laptop that came with an OEM HP version of Vista. After re-installing Vista, activation is required. But both the self-activation, as well as the manual product code entry from the laptop sticker fail to allow activation. Instead, a special HP version of the activation assistant comes up and there is no option for Microsoft phone numbers. Only HP phone numbers are available. When called, HP claims laptop is out of warranty, and there will be a $59 charge just to talk to somebody for any help. They also suggest I buy a new laptop. What gives? I paid for this laptop and a working operating system. But I'm caught in a hopeless customer service loop. Microsoft says upgrade to WINDOWS 7 OR go to the OEM supplier. HP says we want more money to service laptop. The Vista OS is genuine. I've read all the posts about activating and nothing works. Microsoft should not allow OEM suppliers (HP) to deny Activation for genuine microsoft products because the laptop is out of warranty. I need a new product key and I shouldn't have to pay for it (I already did when I bought the laptop) HELP!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {8B779C12-4978-4A05-90F6-4FD2F614729F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.101014-0432
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\ken\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8B779C12-4978-4A05-90F6-4FD2F614729F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-185666242-1570514912-3427424384</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V6000 (GF596UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1F </Version><SMBIOSVersion major="2" minor="4"/><Date>20071205000000.000000+000</Date></BIOS><HWID>FB323507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500061-02-1033-6000.0000-2242011
Installation ID: 331591874181444210291135608653689805567565883812813386
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WQD8Q
License Status: Initial grace period
Time remaining: 20400 minute(s) (14 day(s))Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAnJ9SV5TmWtlqWUgk6FFgtfL04gzEvqxWeKo=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP APIC
FACP HP MCP51M
HPET PTLTD HPETTBL
BOOT HP $SBFTBL$
MCFG HP MCFG
SSDT PTLTD POWERNOWTuesday, August 23, 2011 5:22 PM
Answers
-
"netguymm" wrote in message news:a0ed8540-042d-4c99-b50a-b54b7b133212...
To repeat, there is no phone activation option with this HP OEM laptop. The only options that come up are enter new product key, different product key or contact HP. All failures occur during activation process, either by self-activation (for OEM) or Coa. The actual error is licensing evaluation failed error code 0xC004E003. When I search that error code, there are millions of hits all with people having the same problem. Here's the pattern: If you have a regular Vista license, then you can get Microsoft phone activation solution by running slui 4 command. But if you have an OEM Act license, you only get the OEM support web site, option which is usually useless, unless the laptop is under warranty.
After reading dozens of posts on this error, it appears that there is no solution to OEM vista activation failures other than buying new product key, or paying for repair. In the first case Microsoft makes money, in the second HP makes money. And that makes the whole thing smell very fishy.
When you use the Change Product Key option, it should offer alternative ways to activate – one of them being Telephone Activation. If you don’t get that far then the problem is with the Key you are entering (it has an incorrect character or two)The error message you are seeing(0xC004E003) will ALWAYS appear when you have an OEM_SLP Key – because it’s blocked from activation by the MS servers, as it’s supposed to self-activate using the BIOS SLIC table and internal certificates.Since you say that you’ve already attempted to change the Key, but the Key in use is still the OEM_SLP Key, this would indicate that either something is preventing the Key change, or you are entering the wrong Key.Try this...Please try the below steps to recreate the Licensing Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes - or it may say that it's not running - this is OK)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
Reboot TWICE
If necessary, then you may be required to enter the Product Key and/or Activate.
Reboot
Once complete, please post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by netguymm Wednesday, August 24, 2011 2:58 PM
Wednesday, August 24, 2011 8:40 AMModerator
All replies
-
Download and install the HP Notebook System BIOS Update for your specific model number HP Presario computer, then restart the computer.
Carey Frisch- Proposed as answer by Darin Smith MS Tuesday, August 23, 2011 8:53 PM
- Unproposed as answer by Carey FrischMVP, Editor Wednesday, August 24, 2011 6:54 PM
Tuesday, August 23, 2011 5:40 PMModerator -
Or you can change the Product Key to the one listed on the CoA sticker located on the side, bottom or (for some laptops) in the battery compartment of the PC.
To change the Product Key, Click the Start button, right-click Computer and select Properties. At the bottom of the Window that opens, click the Change Product Key button and follow the directions.
Thank you,
Darin MS- Proposed as answer by Darin Smith MS Tuesday, August 23, 2011 8:53 PM
- Unproposed as answer by Carey FrischMVP, Editor Wednesday, August 24, 2011 6:54 PM
Tuesday, August 23, 2011 8:53 PM -
Thanks for the BIOS suggestion. However the update still does not allow self-activation or CoA activation. In other words nothing's changed. Apparently, the SLIC table is hopelessly lost, after re-installing system to factory condition. If the SLIC table method is defective or unreliable, why can't microsoft simply activate automatically any genuine operating systems?Tuesday, August 23, 2011 10:18 PM
-
As mentioned, CoA is apparently useless.Tuesday, August 23, 2011 10:19 PM
-
"netguymm" wrote in message news:022e0bd2-a8b1-4510-8e3b-11497bc0b799...Thanks for the BIOS suggestion. However the update still does not allow self-activation or CoA activation. In other words nothing's changed. Apparently, the SLIC table is hopelessly lost, after re-installing system to factory condition. If the SLIC table method is defective or unreliable, why can't microsoft simply activate automatically any genuine operating systems?Please tell us EXACTLY what the COA sticker says – but do NOT tell us the Key.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, August 23, 2011 10:35 PMModerator -
The label is worn and hard to make out the CoA. But with magnifying glass/bright light I can make out the number. The only confusion was O versus Q but the activation wizard is smart enough to tell you which it is. The rest of the label says.
Windows Vista Home Premium OEMAct HP
Proof of License
Certificate of Authenticity
Microsoft
Label Not to be sold seperatelyNote, the laptop motherboard was replaced under warranty just days after purchasing it several years ago -maybe that's what screwed up the SLIC table. The laptop was brought to factory condition both by Hard drive and back-up disks made when new. No difference.
Tuesday, August 23, 2011 11:49 PM -
"netguymm" wrote in message news:38865f77-aa02-4356-ba26-8b68d6217fda...
The label is worn and hard to make out the CoA. But with magnifying glass/bright light I can make out the number. The only confusion was O versus Q but the activation wizard is smart enough to tell you which it is. The rest of the label says.
Windows Vista Home Premium OEMAct HP
Proof of License
Certificate of Authenticity
Microsoft
Label Not to be sold seperatelyNote, the laptop motherboard was replaced under warranty just days after purchasing it several years ago -maybe that's what screwed up the SLIC table. The laptop was brought to factory condition both by Hard drive and back-up disks made when new. No difference.
The backup disks will be using the OEM_SLP Key the same as the Recovery disks, and the original installation.The COA Key should work – at what point in the process is it failing? (It looks from the report that you never complete entering the ‘new’ Key)If it fails as you enter the Key before activation starts, then you have made an error in typing – if it fails during the activation process, then it’s because you need to telephone activate.telephone activation.
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, August 24, 2011 12:58 AMModerator -
Please see: How to Order HP Recovery Discs
There may be a problem with the recovery disc you are using. Order a new one from HP.
Carey FrischWednesday, August 24, 2011 2:05 AMModerator -
To repeat, there is no phone activation option with this HP OEM laptop. The only options that come up are enter new product key, different product key or contact HP. All failures occur during activation process, either by self-activation (for OEM) or Coa. The actual error is licensing evaluation failed error code 0xC004E003. When I search that error code, there are millions of hits all with people having the same problem. Here's the pattern: If you have a regular Vista license, then you can get Microsoft phone activation solution by running slui 4 command. But if you have an OEM Act license, you only get the OEM support web site, option which is usually useless, unless the laptop is under warranty.
After reading dozens of posts on this error, it appears that there is no solution to OEM vista activation failures other than buying new product key, or paying for repair. In the first case Microsoft makes money, in the second HP makes money. And that makes the whole thing smell very fishy.
Wednesday, August 24, 2011 2:55 AM -
I'll try -thanksWednesday, August 24, 2011 2:58 AM
-
"netguymm" wrote in message news:a0ed8540-042d-4c99-b50a-b54b7b133212...
To repeat, there is no phone activation option with this HP OEM laptop. The only options that come up are enter new product key, different product key or contact HP. All failures occur during activation process, either by self-activation (for OEM) or Coa. The actual error is licensing evaluation failed error code 0xC004E003. When I search that error code, there are millions of hits all with people having the same problem. Here's the pattern: If you have a regular Vista license, then you can get Microsoft phone activation solution by running slui 4 command. But if you have an OEM Act license, you only get the OEM support web site, option which is usually useless, unless the laptop is under warranty.
After reading dozens of posts on this error, it appears that there is no solution to OEM vista activation failures other than buying new product key, or paying for repair. In the first case Microsoft makes money, in the second HP makes money. And that makes the whole thing smell very fishy.
When you use the Change Product Key option, it should offer alternative ways to activate – one of them being Telephone Activation. If you don’t get that far then the problem is with the Key you are entering (it has an incorrect character or two)The error message you are seeing(0xC004E003) will ALWAYS appear when you have an OEM_SLP Key – because it’s blocked from activation by the MS servers, as it’s supposed to self-activate using the BIOS SLIC table and internal certificates.Since you say that you’ve already attempted to change the Key, but the Key in use is still the OEM_SLP Key, this would indicate that either something is preventing the Key change, or you are entering the wrong Key.Try this...Please try the below steps to recreate the Licensing Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes - or it may say that it's not running - this is OK)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
Reboot TWICE
If necessary, then you may be required to enter the Product Key and/or Activate.
Reboot
Once complete, please post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by netguymm Wednesday, August 24, 2011 2:58 PM
Wednesday, August 24, 2011 8:40 AMModerator -
Thanks Noel!!!!!!!!!!
Your method gave a new GUI that allowed me to easily try different letters for CoA (one letter was off -D vs Q) I'm still puzzled why it wouldn't self-activate as it did when the laptop was new. Also, at no time is there ever a phone activation option.
It Worked!!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7DDWR-KDW7R-67CFM
Windows Product Key Hash: 0l+ZbRrLHzfq/Z8Nn6ZFkTWIP4w=
Windows Product ID: 89578-OEM-7217004-97816
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {8B779C12-4978-4A05-90F6-4FD2F614729F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\ken\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8B779C12-4978-4A05-90F6-4FD2F614729F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-67CFM</PKey><PID>89578-OEM-7217004-97816</PID><PIDType>8</PIDType><SID>S-1-5-21-185666242-1570514912-3427424384</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V6000 (GF596UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20 </Version><SMBIOSVersion major="2" minor="4"/><Date>20100324000000.000000+000</Date></BIOS><HWID>FB323507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-170-097816-02-1033-6002.0000-2362011
Installation ID: 319000942476797704577790666601239805184241939361894750
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: 67CFM
License Status: LicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAnJ9SV5TmWtlqWUgk6FFgtfL04gzEvqxWeKo=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP APIC
FACP HP MCP51M
HPET PTLTD HPETTBL
BOOT HP $SBFTBL$
MCFG HP MCFG
SSDT PTLTD POWERNOWWednesday, August 24, 2011 2:16 PM -
"netguymm" wrote in message news:c2b5ca07-2854-45b0-95bf-19a062279d87...
Thanks Noel!!!!!!!!!!
Your method gave a new GUI that allowed me to easily try different letters for CoA (one letter was off -D vs Q) I'm still puzzled why it wouldn't self-activate as it did when the laptop was new. Also, at no time is there ever a phone activation option.
It Worked!!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7DDWR-KDW7R-67CFM
Windows Product Key Hash: 0l+ZbRrLHzfq/Z8Nn6ZFkTWIP4w=
Windows Product ID: 89578-OEM-7217004-97816
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Great!Everything looks OK now – so Geed Luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, August 24, 2011 4:31 PMModerator