locked
Error: 0xC004D401 RRS feed

  • Question

  • I just tried to restart my computer and I get this message  "Error: 0xC004D401" Says "An unauthorized change was made to Windows....The security processor reported a system file mismatch error." It stops at this message and goes no further into my desktop.  I have no buttons available.  All help would be appreciated.  Im no tech person, but can follow directions very well.  Please help.  Thanks in advance.

    Wednesday, March 23, 2011 6:57 AM

Answers

  • "MsHap1958" wrote in message news:0bdee8df-8c99-4a43-b448-a498815a3a63...

    Hi Noel,

     

    I re-ran the SFC / SCANNOW  It began the scan and then I got the message "verification 49% complete.... it then stopped and the next line read " Windows Resource Protection could not perform requested operation"  after a Clean Boot.

    I ran MGADiag and here is the new report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {1766F4C6-EB92-4AD1-9656-F121DDA29843}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: K:20110403121139120-M:20110404090912183-


    ADCole

    I see a Kernel Mode tamper has now also crept into your report - I really think that you have malware or other problems, and they are not going to be amenable to fixing in a forum context.
     
    You should raise a WGA Support incident at the appropriate site below - make sure that you pick the validation/WGA options along the way and the support should be free.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 4, 2011 1:57 PM
    Moderator

All replies

  • What hapens if you boot to Safe Mode?

    If you can boot OK to Safe Mode with Networking, try running the MGADiag tool - post the results in your reponse.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, March 28, 2011 10:12 PM
    • Unmarked as answer by MsHap1958 Saturday, April 2, 2011 10:53 PM
    Wednesday, March 23, 2011 3:32 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, March 28, 2011 10:12 PM
  • Thanks for your answer, I am in the middle of studing for finals right now and I have not been turning off my system, just putting it to sleep, I cant afford for my system to be down right now, but will try to run this diagnostic tool after I have backed up my system if I am able. thanks for your help in this matter and I will get back to you soon.  One thing you can tell me is how do I boot to safe mode?  Must I restart the the computer to run Diag tool?  Thanks for the response.
    ADCole
    Saturday, April 2, 2011 7:49 PM
  • "MsHap1958" wrote in message news:628fd24a-10ea-4dee-a9bf-1aaca91f43c4...
    Thanks for your answer, I am in the middle of studing for finals right now and I have not been turning off my system, just putting it to sleep, I cant afford for my system to be down right now, but will try to run this diagnostic tool after I have backed up my system if I am able. thanks for your help in this matter and I will get back to you soon.  One thing you can tell me is how do I boot to safe mode?  Must I restart the the computer to run Diag tool?  Thanks for the response.
    ADCole

    In your original post, you state that you cannot boot to Normal Mode.
    Are you now saying that you can? If so, then run MGADiag there - it will give more information anyhow. Post the report back here, and mark the thread as Not Answered, if you can.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 2, 2011 10:12 PM
    Moderator
  • Hi Again Noel,

    Im not sure if it will boot or not, since my original post I had the computer off for a few days 23 and 24th and when I turned it back on, it booted normally to my desktop with no error message on March 25th. I have not turned it off since then and have not tried to reboot or restart it since March 25th, so I dont really know what will happen when I turn it off again. 

    Here is the report that I copied after runnng the Diag tool.  Hope this helps.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {1766F4C6-EB92-4AD1-9656-F121DDA29843}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110323020533081-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1766F4C6-EB92-4AD1-9656-F121DDA29843}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89583-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2612233041-3873803401-1655746105</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5535</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.04          </Version><SMBIOSVersion major="2" minor="5"/><Date>20081104000000.000000+000</Date></BIOS><HWID>A6313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>139C4FE14D5FF3C</Val><Hash>kbn6iKLx3/ZsC7cYsb7R2x7ShWA=</Hash><Pid>81602-926-5112075-68362</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAAABAAEAAwABAAAAAwABAAEA6GH4o6DHzvoOO9KA8vTgj5BK/DHmgKxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   AMD     ANT    
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      TCPA   AMD            
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PTLTD   POWERNOW

     

     

     


    ADCole
    Saturday, April 2, 2011 11:02 PM
  • "MsHap1958" wrote in message news:844e1103-8dab-478b-9923-183af66cdace...

    Hi Again Noel,

    Im not sure if it will boot or not, since my original post I had the computer off for a few days 23 and 24th and when I turned it back on, it booted normally to my desktop with no error message on March 25th. I have not turned it off since then and have not tried to reboot or restart it since March 25th, so I dont really know what will happen when I turn it off again. 

    Here is the report that I copied after runnng the Diag tool.  Hope this helps.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {1766F4C6-EB92-4AD1-9656-F121DDA29843}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110323020533081-

    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.
     
    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.
     
     
     
    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.
     
     
     
      Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.
     
    NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).
     
     
     
      In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.
     
     
     
       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft..com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20110323020533081- This is the Tamper Time Stamp and it breaks down like this:
     
        (year)  (month) (day) (time in 24format) (millisecond)
    M:2011     03       23              0205              33081-
      
     

    Now that you know the time of the tamper, you can now try to connect that time with a program.
     
    1)    Login to Vista and select the option that launches an Internet Browser
     
    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter
     
    3)    When asked if you want to Open or Save this file, select Open
     
    4)     In the left hand panel, click Reliability Monitor
     
    5)    Click on the “System Stability Chart” above the date 23 March 
     
    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 23 March"
     
    7)    Look for any program that shows "Application Install" in the 'Activity' column.
     
    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 20-22 March (or around the date the issue first occurred)
     
      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.
     
     
     
    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029
     
    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.
     
    PC Safety:
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 3, 2011 3:09 AM
    Moderator
  • Hi Noel,

    Well thanks for your help and I will follow your instructions and hope this solves my issues. 

    I do want to mention that a day or two before I got this validation error message, I was trying to install IE 9 and it told me that some critical updates had to be installed first which is how this whole thing started.

     I did run "Update" files and 9 or more files "failed" to Update I went to the Microsoft website for failed updates and it had me delete a bunch of files and retry, I re-ran the Update and the same thing occurred and the same 9 or more update files failed. 

    Thought I would mention this, because this is about the only thing different I had done in the days prior to getting the validation error message.

    I will follow your instructions in the previous email step by step and let you know the results if I can get on my system, your help is certainly appreciated, thanks again

    Happy


    ADCole
    Sunday, April 3, 2011 7:13 AM
  • "MsHap1958" wrote in message news:27bcfedf-c95d-4672-b0bc-6829a2ac67e3...

    Hi Noel,

    Well thanks for your help and I will follow your instructions and hope this solves my issues. 

    I do want to mention that a day or two before I got this validation error message, I was trying to install IE 9 and it told me that some critical updates had to be installed first which is how this whole thing started.

     I did run "Update" files and 9 or more files "failed" to Update I went to the Microsoft website for failed updates and it had me delete a bunch of files and retry, I re-ran the Update and the same thing occurred and the same 9 or more update files failed. 

    Thought I would mention this, because this is about the only thing different I had done in the days prior to getting the validation error message.

    I will follow your instructions in the previous email step by step and let you know the results if I can get on my system, your help is certainly appreciated, thanks again

    Happy


    ADCole

    Sounds like a CHKDSK and SFC may be in order.
    I'd run the CHKDSK first, but it will require a reboot to run, as it needs access at a low level to the system drive.
    when you're prepared for it, do the following...
    1) run a CHKDSK to check the file system:-
            Click on Start
            In the Search box, type 
            CMD
            wait for the Search to find the response, then right-click on it, and select Run as Administrator
            Accept the UAC prompt, then at the Command prompt, type
            CHKDSK   C:  /F
            hit the Enter key
            You will be told that the system needs to reboot to do the check - accept the warning, and then reboot.
    2) Run the System File Checker
            Click on Start
            in the Search box, type
            CMD.EXE
            wait for the system to find what should be the only file related, and right-click on it - select Run As Administrator.
            Accept the UAC prompt if you get one, and then in the window that comes up, type
     
            SFC   /SCANNOW
     
            and hit the Enter key
            wait for the scan to finish - it'll take a while - and then reboot, twice!
            
            run the MGADiag report again, and post back with the new report.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 3, 2011 9:16 AM
    Moderator
  • Good Morning Noel,

    Well I did as you suggested I ran chkdsk /F and then ran the SFC / SCANNOW  It began the scan and then I got the message "verification 49% complete.... it then stopped and the next line read " Windows Resource Protection could not perform requested operation"  I have not rebooted, the computer is just sitting, since I am not sure what to do next.

     

    Your help is certainly appreciated, glad to know you are out there.  Thanks Noel.

    Happy


    ADCole
    Sunday, April 3, 2011 3:11 PM
  • "MsHap1958" wrote in message news:6cc9e64f-0a05-4a64-b2eb-f08562ea084b...

    Good Morning Noel,

    Well I did as you suggested I ran chkdsk /F and then ran the SFC / SCANNOW  It began the scan and then I got the message "verification 49% complete.... it then stopped and the next line read " Windows Resource Protection could not perform requested operation"  I have not rebooted, the computer is just sitting, since I am not sure what to do next.

     

    Your help is certainly appreciated, glad to know you are out there.  Thanks Noel.

    Happy


    ADCole

    I'd try using SFC again - perhaps after a Clean Boot.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 3, 2011 4:14 PM
    Moderator
  • Hi Noel,

     

    I re-ran the SFC / SCANNOW  It began the scan and then I got the message "verification 49% complete.... it then stopped and the next line read " Windows Resource Protection could not perform requested operation"  after a Clean Boot.

    I ran MGADiag and here is the new report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {1766F4C6-EB92-4AD1-9656-F121DDA29843}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: K:20110403121139120-M:20110404090912183-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1766F4C6-EB92-4AD1-9656-F121DDA29843}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89583-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2612233041-3873803401-1655746105</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5535</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.04          </Version><SMBIOSVersion major="2" minor="5"/><Date>20081104000000.000000+000</Date></BIOS><HWID>A6313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>139C4FE14D5FF3C</Val><Hash>kbn6iKLx3/ZsC7cYsb7R2x7ShWA=</Hash><Pid>81602-926-5112075-68362</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAAOtyTgAAAAAAYWECAAAAAAAQQH/97+jLARhy9171jCizkdIEkQaJZ67UFW+0KnObVcjFVKLK0Prs8tjZULRfjpN93uTEdjM8HSd7IPmIgITKmLNv1wD2WLauXbWOZWrc1U4DXmlMZ2lCqaOcEd48HYsOntqnEBPIUIqaMVS50xsGhTiu2v3HTjLlzsauw1rN6YPtvvhlgmsO7TtXiHJbmqvzuSde4tUlmcGxBpop0WwiuBXa5HXuzs1OU5kpI4Km83cHZMn5BmY2HdKPD8tNYkwP34K9Ekif+jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwYcvde9Ywos5HSBJEGiWeueoom7zEainjl0DJICyHA9enHCgP+xMCixpSz/W7HkNYneyD5iICEypizb9cA9li2FUnWN3hwgz7BoriFiwLH7amjnBHePB2LDp7apxATyFCKmjFUudMbBoU4rtr9x04y5c7GrsNazemD7b74ZYJrDu07V4hyW5qr87knXuLVJZnBsQaaKdFsIrgV2uR17s7NTlOZKSOCpvN3B2TJ+QZmNh3Sjw/LTWJMD9+CvRJIn/ozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMGHL3XvWMKLOR0gSRBolnru6IGYvn40+SI55KkFF+rkWk3GwU9wvEu1XDNRNsoUQuJ3sg+YiAhMqYs2/XAPZYtqKH2OwCCw5PXSd74fYqPR2po5wR3jwdiw6e2qcQE8hQipoxVLnTGwaFOK7a/cdOMuXOxq7DWs3pg+2++GWCaw7tO1eIcluaq/O5J17i1SWZwbEGminRbCK4Fdrkde7OzU5TmSkjgqbzdwdkyfkGZjYd0o8Py01iTA/fgr0SSJ/6M5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDBhy9171jCizkdIEkQaJZ678Y6m/WJMRe68cgTNpYCfcK2nhcTEOYMeuk2SP5BxlLyd7IPmIgITKmLNv1wD2WLbGqTcFk+avWqxxLCDf7KmSqaOcEd48HYsOntqnEBPIUIqaMVS50xsGhTiu2v3HTjLlzsauw1rN6YPtvvhlgmsO7TtXiHJbmqvzuSde4tUlmcGxBpop0WwiuBXa5HXuzs1OU5kpI4Km83cHZMn5BmY2HdKPD8tNYkwP34K9Ekif+jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwYcvde9Ywos5HSBJEGiWeuObwXsfuzm7HxWWm8s3j6vV73Y7m/79K9BUGK9V3l4FYneyD5iICEypizb9cA9li2FUnWN3hwgz7BoriFiwLH7amjnBHePB2LDp7apxATyFCKmjFUudMbBoU4rtr9x04y5c7GrsNazemD7b74ZYJrDu07V4hyW5qr87knXuLVJZnBsQaaKdFsIrgV2uR17s7NTlOZKSOCpvN3B2TJ+QZmNh3Sjw/LTWJMD9+CvRJIn/ozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMGHL3XvWMKLOR0gSRBolnrntyyfEym0igvQrNY9VS8ZsyNs0K9bsUnwq3LgQK2NexJ3sg+YiAhMqYs2/XAPZYtvUrKGPTmL9bsM6XW9+6oAGpo5wR3jwdiw6e2qcQE8hQipoxVLnTGwaFOK7a/cdOMuXOxq7DWs3pg+2++GWCaw7tO1eIcluaq/O5J17i1SWZwbEGminRbCK4Fdrkde7OzU5TmSkjgqbzdwdkyfkGZjYd0o8Py01iTA/fgr0SSJ/6M5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDBhy9171jCizkdIEkQaJZ662BupNiYjNwM3T1PzAnbrSyR+JCDXOs0b2DUVbmtbCPSd7IPmIgITKmLNv1wD2WLawyLFpRCmbTRTTU5T/uLxmqaOcEd48HYsOntqnEBPIUIqaMVS50xsGhTiu2v3HTjLlzsauw1rN6YPtvvhlgmsO7TtXiHJbmqvzuSde4tUlmcGxBpop0WwiuBXa5HXuzs1OU5kpI4Km83cHZMn5BmY2HdKPD8tNYkwP34K9Ekif+jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAAABAAEAAwABAAAAAwABAAEA6GH4o6DHzvoOO9KA8vTgj5BK/DHmgKxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   AMD     ANT    
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      TCPA   AMD            
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PTLTD   POWERNOW

     

    I am still getting the error message about "An unauthorized change was made to Windows"

    Thanks,

    Happy


    ADCole
    Monday, April 4, 2011 1:48 PM
  • "MsHap1958" wrote in message news:0bdee8df-8c99-4a43-b448-a498815a3a63...

    Hi Noel,

     

    I re-ran the SFC / SCANNOW  It began the scan and then I got the message "verification 49% complete.... it then stopped and the next line read " Windows Resource Protection could not perform requested operation"  after a Clean Boot.

    I ran MGADiag and here is the new report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {1766F4C6-EB92-4AD1-9656-F121DDA29843}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: K:20110403121139120-M:20110404090912183-


    ADCole

    I see a Kernel Mode tamper has now also crept into your report - I really think that you have malware or other problems, and they are not going to be amenable to fixing in a forum context.
     
    You should raise a WGA Support incident at the appropriate site below - make sure that you pick the validation/WGA options along the way and the support should be free.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 4, 2011 1:57 PM
    Moderator
  • Well thanks for your help Noel, your time is appreciated, Let me ask you this question, I was just about to upgrade this system to windows 7, do you think this will create further issues with my computer, since it appears the Vista Validation is not genuine at the moment??? for whatever reason????
    ADCole
    Tuesday, April 5, 2011 1:16 AM
  • "MsHap1958" wrote in message news:c079ca41-952e-4879-b355-db07aec2dc1b...
    Well thanks for your help Noel, your time is appreciated, Let me ask you this question, I was just about to upgrade this system to windows 7, do you think this will create further issues with my computer, since it appears the Vista Validation is not genuine at the moment??? for whatever reason????
    ADCole

    You will not be able to Upgrade this installation, because Windows does an activation check before allowing an upgrade. You would have to do a Clean Install using a Full Retail license.
    Upgrading a failing system is always dangerous anyhow - and is likely to create more problems than it solves.
    If you already have an Upgrade pack, you could use the System Recovery disk to revert back to ex-factory status, and then upgrade that.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 5, 2011 5:31 AM
    Moderator