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This computer is not running genuine windows 0x8004fe21 RRS feed

  • Question

  • I've been getting this pop up for the past few days.  Recent updates (March 13, 2012) are also failing to install.  Hope you can help!

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B1064E7E-6B8A-4997-BC10-20C338CA2F5A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B1064E7E-6B8A-4997-BC10-20C338CA2F5A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-225282577-3770670275-1946366633</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20090907000000.000000+000</Date></BIOS><HWID>8F973307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7600.0000-3162009
    Installation ID: 010221426055316763393601819476098213429350471042336472
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/17/2012 10:37:30 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000360
    Event Time Stamp: 3:14:2012 21:29
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqiWjABCMAb8tRKFyOJ8ipyAaPBGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  CpuPm


     

    Sunday, March 18, 2012 3:17 AM

Answers

  • "HeyRob33" wrote in message news:8db31722-d218-4844-8cfa-dfb6b74d63a9...

    I've been getting this pop up for the past few days.  Recent updates (March 13, 2012) are also failing to install.  Hope you can help!

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385]

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20090907000000.000000+000</Date></BIOS>

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/17/2012 10:37:30 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21


     

    Please rerun the report using the correct version - 1.9.0027 - by downloading a fresh copy from http://go.microsoft.com/fwlink/?linkid=52012
     
    From where did you get the version you have used?
     
    Before running the report again, please do some file checks....
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, March 18, 2012 8:38 AM
    Moderator

All replies

  • "HeyRob33" wrote in message news:8db31722-d218-4844-8cfa-dfb6b74d63a9...

    I've been getting this pop up for the past few days.  Recent updates (March 13, 2012) are also failing to install.  Hope you can help!

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385]

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20090907000000.000000+000</Date></BIOS>

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/17/2012 10:37:30 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21


     

    Please rerun the report using the correct version - 1.9.0027 - by downloading a fresh copy from http://go.microsoft.com/fwlink/?linkid=52012
     
    From where did you get the version you have used?
     
    Before running the report again, please do some file checks....
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, March 18, 2012 8:38 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Thursday, March 22, 2012 6:46 PM