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Service pack 2 messed up login RRS feed

  • Question

  • When I tried to update from service pack 1 to service pack 2, it didn't work (I tried 3 times). It had seemed to work the third time, after 2 times of it rolling back. When I logged in the computer restarted after about 5-10 minutes. When it came back, it said error 0xC004f055 missing sku. Something close to that, and logs my account out. i tried rebooting and logging in which didn't work. I'm right now in safe mode doing an sfc scan. I had tried safe mode with networking, and that hadn't worked. So I can't get on right now and do a scan of my computer for you. What I am wondering is if there is anything i can do other then the sfc scan, in case that doesn't work. Also for some reason, I can't work system restore. But that might be because of safe mode idk. any help would be appreciated.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VGGFX-HHRGC-QRV3W
    Windows Product Key Hash: SQiM5Qxep9e2rTQbQqOvBXUtZ9Q=
    Windows Product ID: 89580-OEM-7347725-88296
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {51EFC7BC-D8EA-4A69-B875-59C8DD28A8A3}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox 3.1 Beta 3\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{51EFC7BC-D8EA-4A69-B875-59C8DD28A8A3}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QRV3W</PKey><PID>89580-OEM-7347725-88296</PID><PIDType>3</PIDType><SID>S-1-5-21-887807028-1854921011-2469718658</SID><SYSTEM><Manufacturer>MICRO-STAR INTERANTIONAL CO.,LTD</Manufacturer><Model>MS-7376</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20080124000000.000000+000</Date></BIOS><HWID>88023007018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65997</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: MgAAAAIABAABAAEAAgAAAAAAAAABAAEAJJQojeAE9SbSKWauuJGQpszaAsSN7/L01sc=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            012408        APIC1454
      FACP            012408        FACP1454
      HPET            012408        OEMHPET
      MCFG            012408        OEMMCFG
      OEMB            012408        OEMB1454


    I was able to save it onto a flash drive and use it through there.

    Also, the sfc scan didn't help. and for more details on the error:

    Code:

    0xC004F055

    Description:
    The software licensing service reported that the base SKU is not available.

    • Edited by Slasher514 Tuesday, July 21, 2009 2:46 AM new details
    Tuesday, July 21, 2009 2:18 AM

Answers

  • Hello Slasher514,

      The only issue I see in your Diagnostic Report (besides the "Invalid License" part) is the "Software Licensing service is not running." message, but since you ran the report in Safe Mode and the Software Licensing Service doesn't run in Safe Mode (by design) this is expected.

      If I am interpeting the error message ("The software licensing service reported that the base SKU is not available.") correctly, I believe that the Service is expecting to see Service Pack 2 installed but it can't find it. (note: your Diagnostic Report is showing (in line "Build lab: 6001.vistasp1_gdr.090302-1506" that only SP 1 is installed).  

      To be honest, I do not think I can be much help. The root cause of the issue seems to be the failed Service Pack 2 install. I believe that once you resolve that, your non-Genuine issue will go away.  I suggest going to the support doc "How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issueshttp://support.microsoft.com/kb/947366 

      If the doc doesn't help, Click the link in the upper right of the page. Select your version of Vista, select 'Own Persional Use',  Next, select 'Service Pack 2' then select 'Installation Issue".  Once you have accepted the terms and conditions, you will be given three Service Pack 2 Support options: Chat, Email or Phone (all three support options are provided at no cost).

      Once you resolve the Service Pack 2 problem and you are still having non-genuine issues, please return and I'll see what we can do to resolve the issue.


    Sorry I couldn't be more help,
    Darin MS
    Tuesday, July 21, 2009 5:24 PM

All replies

  • Hello Slasher514,

      The only issue I see in your Diagnostic Report (besides the "Invalid License" part) is the "Software Licensing service is not running." message, but since you ran the report in Safe Mode and the Software Licensing Service doesn't run in Safe Mode (by design) this is expected.

      If I am interpeting the error message ("The software licensing service reported that the base SKU is not available.") correctly, I believe that the Service is expecting to see Service Pack 2 installed but it can't find it. (note: your Diagnostic Report is showing (in line "Build lab: 6001.vistasp1_gdr.090302-1506" that only SP 1 is installed).  

      To be honest, I do not think I can be much help. The root cause of the issue seems to be the failed Service Pack 2 install. I believe that once you resolve that, your non-Genuine issue will go away.  I suggest going to the support doc "How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issueshttp://support.microsoft.com/kb/947366 

      If the doc doesn't help, Click the link in the upper right of the page. Select your version of Vista, select 'Own Persional Use',  Next, select 'Service Pack 2' then select 'Installation Issue".  Once you have accepted the terms and conditions, you will be given three Service Pack 2 Support options: Chat, Email or Phone (all three support options are provided at no cost).

      Once you resolve the Service Pack 2 problem and you are still having non-genuine issues, please return and I'll see what we can do to resolve the issue.


    Sorry I couldn't be more help,
    Darin MS
    Tuesday, July 21, 2009 5:24 PM
  • I'm having the same issue: In my system it is not possible to login anymore. After the login i got this message:
    Code: 0xC004F055
    Description: Servizio gestione licenze software: SKU di base non disponibile.
    It's in Italian and think the original message is a better tip than the traduction.
    If you have resolved, can you post your solution?
    Thanks
    keep the ground under your feet
    Friday, July 31, 2009 11:50 AM
  • Yeah, my solution was lucky. If you have the operating systems disc, put that in. start up your computer and when asked, start from disc press any key, tap space or enter. (if this doesn't come up, theres some way to change it in the bios). when it loads, on the bottom left click repair. let it load, and choose your operating system. click system restore and if you have any dates before this issue popped up click one and restore from that point. Didn't work for me since i didn't have any restore points, i had deleted them a day or 2 before the issue popped up.
    If it's possible to get to my computer (I was able to get to it by clicking on the more information link, searching for documents in the knowledge base, then going to computer by typing it into the top) and you have the operating systems disc, then open it up and go through the instuctions. Choose upgrade when asked, I'll tell you about clean install in a sec. That didn't work for me because it logged me out after an hour. but, it's worth a shot.
    If that didn't work this will definitely work. I did a clean install. the reason i said it was lucky, was because a day before i had gotten windows 64 bit from amazon and so i just did a clean install with that. BUT since you can still access your documents, well might be able to, you can take everything off with an external hard drive.
    Good luck to you. I hope that you do have the original disc, if not than I'm no help to you. Sorry if that's true.
    Friday, July 31, 2009 12:53 PM