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Office Validate Not Complete - Office Not Activated RRS feed

  • Question

  • Hi Steve,


    Even though I logged in, I do not see a REPLY Button and therefore was unable to REPLY to your message below in the previous thread....


    IF I use the "Windows Installer Cleanup Utility" as you suggest below,...

    1. Will it REMOVE or DELETE any of my emails? And will Outlook automatically find my existing emails?

    2. Will it in any way damage all the files I have created with other Office programs?



    I would prefer that this Utility REMOVED ONLY the two programs the validation tool is complaining about...


    Having to spend my valuable time to remove MS OFFICE, and and then re-install it is not my idea of a friendly program, nor the optimum use of my time.


    Another solution is to have MS simply:

    1- ignore these other two programs which do not work on my computer, and which I do not know what they are.

    2- Write a utility to disable any updates to ONLY these two programs, so I DO NOT have to spend my valuable time uninstalling and re-installing MS Office 2003 which MS knows I have a valid license for.


    IN any case, please let me know what I can expect if I choose to spend my valuable time debuggin MS bugs....


    Thanks,

    SteveB


    =================================


    Steve,

     

    Here is the previous thread you started with the troubleshooting we started:  http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=1862392&SiteID=25

     

    Lets try this

     

    Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

    Next, review the KB article @ http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions. 

    If you are still having issues, can you do the following?

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    We can take a look at it and offer you some suggestions as to how to resolve this issue.

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Wednesday, August 15, 2007 12:05 AM

Answers

  • SteveB,

     

    I have reread the original thread you posted again.   The problem seems to be with two other MS programs which aren't able to be uninstalled through convential means through the control panel. In turn this is why I am recommending using the tool I previously provided. Yes it will take time to reinstall only the program/s you require yet there will be immense time savings should you attempt to debug the exact cause.  

     

    Answering your questions:   IF I use the "Windows Installer Cleanup Utility" as you suggest below,...

    1. Will it REMOVE or DELETE any of my emails? And will Outlook automatically find my existing emails?

        This depends on how you set up your email from the ISP. Second part of the question is I do not know. There is a feature which you may establish a PST account. You can find more information about this by using the help feature or posting @ http://www.microsoft.com/office/community/en-us/default.mspx?d=1  or http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US

     

     

    2. Will it in any way damage all the files I have created with other Office programs? I will try to provide assistance below but if you need further assistance please address your exact question here for guidance:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx 

     

    Again I can't answer this question because files stored differently on Vista and Windows XP.  Basically the files are stored under your C:/user account/documents. I always recommend creating a folder outside your user profile and storing it either on the local C:/ or better yet if you have a second hard drive installed on your system. This will prevent data loss should your system totally crashes. Establish a separate folder such as calling the file your first name. Next establish suborniate folders labeling them Word, Excell, PowerPoint etc. Inside each folder create subfolders for projects etc your working on. Now all your information is stored in one parent folder where you may back it up regularly and not worry about data loss. This would prevent you from loosing data.   

     

     

    Hopefully this has provided insight and help for your problem. We really got off the topic of Windows Genuine Advantage and Office Genuine Advantage program but I wanted to provide as much guidanced as possible.  Take care

     

     

    Stephen Holm, MS

    Wednesday, August 15, 2007 12:28 AM