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  • Question

  •  

    I purchased a subscription in April, '07 for Onecare version 1.5.  It never upgraded to version 2.0 automatically, so I did it myself last week.  Now I get the red icon that says I'm at risk and only have 11 days left with the "free" version.  Shouldn't my subscription be ok until April?

     

    If you upgrade from 1.5 to 2.0 before the year is up, do you have to pay again?  I don't mind paying for the year, I just don't understand why they don't wait until April '08 to ask me to renew.

     

    Any info is much appreciated.  Thanks.

     

    Marc

    Wednesday, February 13, 2008 2:03 PM

Answers

  • Your subscription will still be valid till April 2008 and you are also entitled for v2.0.

     

    You need to validate your new installation with your LiveID,

     

    Just click on subscribe and it will give you an option to log to your LiveID, just login your LiveID and your all good-to-go

     

    Wednesday, February 13, 2008 2:29 PM

All replies

  • Your subscription will still be valid till April 2008 and you are also entitled for v2.0.

     

    You need to validate your new installation with your LiveID,

     

    Just click on subscribe and it will give you an option to log to your LiveID, just login your LiveID and your all good-to-go

     

    Wednesday, February 13, 2008 2:29 PM
  • I did that.  I entered my LiveID and my password, it says looks like you need a subscription.  I know I got 1.5 last April.  I think I should have left that alone and not reinstalled version 2.0.  It's frustrating to say the least.

     

    Next step?  Thanks.

     

    Marc

    Wednesday, February 13, 2008 8:07 PM
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    It seems that your LiveID may have problem with Provisioning, you'll need to contact support

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Wednesday, February 13, 2008 8:11 PM
  •  MAS561 wrote:

    I did that.  I entered my LiveID and my password, it says looks like you need a subscription.  I know I got 1.5 last April.  I think I should have left that alone and not reinstalled version 2.0.  It's frustrating to say the least.

     

    Next step?  Thanks.

     

    Marc

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate.

     

    -steve

    Thursday, February 14, 2008 1:48 AM
    Moderator
  •  

    Thanks Steve.  I tried the billing.microsoft.com with the address I used when I started LiveID, I get no billing accounts.  Doesn't make sense, I'm sure the email address is the same.

     

    Anyway, since my renewal was coming up anyway, is there any difference in the OneCare that I purchase online using the subscribe button, or using version 2.0 on Amazon for $18.95?  Quite a price difference.  Thanks.

     

    Marc

    Friday, February 15, 2008 12:19 AM
  • Hi, Marc. If you don't see a Billing account, then that's not the correct LiveID for your subscription. You can contact support  who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you may have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    If you choose to abandon your current subscription early, you can certainly use a retail copy from Amazon or another retailer to create a new subscription. However, if you paid for the first subscription with a credit card, it will auto-renew and your card will be charged, so finding out the correct LiveID for your subscription would be a good idea. You can then still purchase a new retail copy and use that key to renew at any time and add 12 months to the current expiration date.

     

     

    -steve

    Friday, February 15, 2008 2:26 AM
    Moderator
  •  Stephen Boots wrote:

    Hi, Marc. If you don't see a Billing account, then that's not the correct LiveID for your subscription. You can contact support  who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you may have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    If you choose to abandon your current subscription early, you can certainly use a retail copy from Amazon or another retailer to create a new subscription. However, if you paid for the first subscription with a credit card, it will auto-renew and your card will be charged, so finding out the correct LiveID for your subscription would be a good idea. You can then still purchase a new retail copy and use that key to renew at any time and add 12 months to the current expiration date.

     

     

    -steve

     

    Thanks again Steve. I followed your instructions and received a service request number.  So I'll wait to hear before ordering it.  I was expecting it to charge my credit card again automatically, but since I'm getting the need to subscribe message there must be a mixup somewhere either with my LiveID or with Microsoft's billing records  (I've been using the same email for things like this for years so this is a puzzle to say the least).

     

    Again, thanks for your thorough and quick responses, I really do appreciate it.

     

    Marc

    Friday, February 15, 2008 2:58 PM
  • You're welcome, Marc. Do let us know how you make out with the support case.

    -steve

     

    Saturday, February 16, 2008 1:30 AM
    Moderator