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  • Question

  • when I validate my pc it said it is good and I know this to be true b/c a few weeks ago I ran some updates and the validation was good then.  Now after trying to download media player 11 it said "unautorized operating system". My question is WHY?

    Can you be of some help...

    Anthony Lanfrank

    alanfrank@pa.net

    Saturday, August 4, 2007 12:38 PM

Answers

  • Anthony,

     

    Recently I have seen several posts from people who have become victims. First, I want you to run a diagnostic test in order for us to analyze the results. If you are a victim, I will provide information for you to file a piracy report. Office Genuine Advantage (OGA) is here to help protect YOU, our valued customer. It is important for more people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices. 

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

    Stephen Holm, MS

    Monday, August 6, 2007 11:37 PM
  • I did get my PC to download Media 11. I have a different problem now my HP 740b lightscribe is not burning any CDs it will play a movie but nothing else. It keeps telling me to put in a new CD in the E drive which I did several times. I check it out in my Device Manager and it said it is working. Got any ideas. Thank you for your help.

    Anthony

     

    Thursday, August 16, 2007 10:59 PM
  • Anthony,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. First please contact manufacture of lightscribe product. Also check on the webpage for any technical information surrounding your issue. We cannot diagnose hardware failures on the forum but it may appear you have a hardware failure. With DVD drives, it's not an uncommon thing for either the CD portion of the drive, or the DVD portion, to fail, but the other portion to continue to work correctly.

     

    This is because a DVD drive has two lasers, one to handle working with DVDs and one for CDs.  Sometimes one laser goes bad but the other keeps working.

     

    Please contact both the manufacture and vendor and see if there are any warantees as well as solutions for fix actions. 

     

     

    Thank you,

     

    Stephen Holm, MS

    Friday, August 17, 2007 12:22 AM

All replies

  • Anthony,

     

    Recently I have seen several posts from people who have become victims. First, I want you to run a diagnostic test in order for us to analyze the results. If you are a victim, I will provide information for you to file a piracy report. Office Genuine Advantage (OGA) is here to help protect YOU, our valued customer. It is important for more people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices. 

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

    Stephen Holm, MS

    Monday, August 6, 2007 11:37 PM
  • I did get my PC to download Media 11. I have a different problem now my HP 740b lightscribe is not burning any CDs it will play a movie but nothing else. It keeps telling me to put in a new CD in the E drive which I did several times. I check it out in my Device Manager and it said it is working. Got any ideas. Thank you for your help.

    Anthony

     

    Thursday, August 16, 2007 10:59 PM
  • Anthony,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. First please contact manufacture of lightscribe product. Also check on the webpage for any technical information surrounding your issue. We cannot diagnose hardware failures on the forum but it may appear you have a hardware failure. With DVD drives, it's not an uncommon thing for either the CD portion of the drive, or the DVD portion, to fail, but the other portion to continue to work correctly.

     

    This is because a DVD drive has two lasers, one to handle working with DVDs and one for CDs.  Sometimes one laser goes bad but the other keeps working.

     

    Please contact both the manufacture and vendor and see if there are any warantees as well as solutions for fix actions. 

     

     

    Thank you,

     

    Stephen Holm, MS

    Friday, August 17, 2007 12:22 AM