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Office 2003 Not Genuine, only one in my office RRS feed

  • Question

  • Hello,

    I recently started getting the error about my copy of office not being genuine.  I am not sure where the copy of Windows or Office came from as I have only been with my small company for 3 years.  I have run the diagnostic tool and my error shows as being the Office Status: 114 Blocked VLK 2 error.  SO my company is prepared to purchase a new copy of Office Small Business, but we are curious to know how many computers we can put it on here in the office.  There are about 12 of us in the office.  I really need help as I am 1 day away.....

    So my post is 2 fold:

    1: If we puchase Office Small Business 2007, how many PC's can it be installed to?
    2: What happens tomorrow when my office is flagged as non genuine?

    Please help answer these questions as quickly as possible.....

    ~Operator~
    Tuesday, September 29, 2009 8:29 PM

Answers

  • Hello boxnm,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Outlook 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    These are NOT OEM licenses for Office XP Pro and Outlook 2003.

    The installation of Office XP Pro with Front Page is a volume licensing installation, and that installation was done with a widely pirated Volume Licensing Key, which has now been blocked by Microsoft to curb any further use of the key.  VLKs are blocked in cooperation with the orginal keyholder when it is discovered that they key has been lost, stolen, misued, or compromised by being leaked to the internet, as this one was.

    Outlook 2003 is also a Volume Licensing installation.  The PID value with "640" in it and a Pid Type of "14" show it is a volume licensing installation (73930-640-0000077-55798</Pid><PidType>14</PidType).  Regardless of the fact that the mgadiag utility shows this as being a Genuine installation, users of such keys must have a current, valid Volume Licensing Agreement with Microsoft for use of this key to be legitimate.  The fact that it shows as Genuine means that some business out there somewhere does have a valid agreement with Microsoft to use that product key for Outlook---the question is, is your company that company?  Additionally, volume licenses are not to be sold to individual consumers--they are only to be licensed to businesses, educational instituitions, and governmental agencies.

    If the supplier of these computers charged you for the installation of OEM licenses for Office and Outlook on the computer, and instead installed pirated volume licenses of Office and Outlook, they sold you pirated software, and you should demand a refund.

    You probably would want to run the mgadiag utility on the rest of your computers.  If they too come up with having volume licenses, regardless of whether the licenses are shown as Genuine or not, and your company did not purchase a volume licensing agreement from Microsoft covering the use of Office XP Pro and Outlook on your company's computers, instead thinking that the supplier installed OEM Office and Outlook on the computers, then you have a serious situation on you hands in that your company was charged for and paid for something that was never delivered.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, September 30, 2009 8:02 PM
    Wednesday, September 30, 2009 3:45 PM

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool
    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!


    Carey Frisch
    Wednesday, September 30, 2009 2:05 AM
  • Hi, I am not the original poster, but have the same issue. Have Office OEM that we paid for, and it IS activated, but getting an error with attached image in url below. Below is the MGADT report. Hopefully you can help me figure out what is wrong . Thanks!


    edit - I would add that t his only started popping up after doing a Windows Update recently. We have several other computer purchased at the same time, with the same Office, and none of them are giving the error. These were new computers and the place we purchased them said they are genuine, but gave us no further help. Thanks very much for any help you can give us!

    www.bigipubftp.com/chris/office_error.jpg



    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

     

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-C7KQW-P87GB-DVPGG
    Windows Product Key Hash: d0rex+RrTkKiewQItYsMCbX98E4=
    Windows Product ID: 76487-OEM-2260803-74066
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {E1CB8F7E-480E-4340-9213-4E8ACC66C110}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

     

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

     

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Outlook 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

     

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E1CB8F7E-480E-4340-9213-4E8ACC66C110}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DVPGG</PKey><PID>76487-OEM-2260803-74066</PID><PIDType>3</PIDType><SID>S-1-5-21-1078081533-1425521274-725345543</SID><SYSTEM><Manufacturer>VIA</Manufacturer><Model>K7VT4APro </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="3"/><Date>20050519000000.000000+000</Date></BIOS><HWID>BA52351F0184226B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17384</Pid><PidType>14</PidType></Product><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>1E62824CA2E7D00</Val><Hash>cb1+zg/NmrK5hd+1rhBnQm1nXZU=</Hash><Pid>73930-640-0000077-55798</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="1A" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->
    N/A

     

    HWID Data-->
    N/A

     

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, September 30, 2009 3:10 PM
  • Hello boxnm,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Outlook 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    These are NOT OEM licenses for Office XP Pro and Outlook 2003.

    The installation of Office XP Pro with Front Page is a volume licensing installation, and that installation was done with a widely pirated Volume Licensing Key, which has now been blocked by Microsoft to curb any further use of the key.  VLKs are blocked in cooperation with the orginal keyholder when it is discovered that they key has been lost, stolen, misued, or compromised by being leaked to the internet, as this one was.

    Outlook 2003 is also a Volume Licensing installation.  The PID value with "640" in it and a Pid Type of "14" show it is a volume licensing installation (73930-640-0000077-55798</Pid><PidType>14</PidType).  Regardless of the fact that the mgadiag utility shows this as being a Genuine installation, users of such keys must have a current, valid Volume Licensing Agreement with Microsoft for use of this key to be legitimate.  The fact that it shows as Genuine means that some business out there somewhere does have a valid agreement with Microsoft to use that product key for Outlook---the question is, is your company that company?  Additionally, volume licenses are not to be sold to individual consumers--they are only to be licensed to businesses, educational instituitions, and governmental agencies.

    If the supplier of these computers charged you for the installation of OEM licenses for Office and Outlook on the computer, and instead installed pirated volume licenses of Office and Outlook, they sold you pirated software, and you should demand a refund.

    You probably would want to run the mgadiag utility on the rest of your computers.  If they too come up with having volume licenses, regardless of whether the licenses are shown as Genuine or not, and your company did not purchase a volume licensing agreement from Microsoft covering the use of Office XP Pro and Outlook on your company's computers, instead thinking that the supplier installed OEM Office and Outlook on the computers, then you have a serious situation on you hands in that your company was charged for and paid for something that was never delivered.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, September 30, 2009 8:02 PM
    Wednesday, September 30, 2009 3:45 PM
  • Thanks Dan. I am getting back in touch with them now to get this sorted. Part of getting new computers was to make sure we only had legit software... ugh...

    Thanks!
    Wednesday, September 30, 2009 3:58 PM