I'm upgrading code that was written for CRM 4. It is used to pop an activity off a public work queue and assign it to the calling users private WIP queue. It does this by getting the activity on the top of the work queue and assigning it to the
users queue using the Handle operation.
In CRM 2011 queues work differently and so I've become stuck on how to determine which queue is a users personal queue. I cant search the queues by the 'owninguser' attribute as a user may own more than one queue. I thought about using the user's
first and last name as each user's default personal queue is named '<firstname lastname>' which would work fine as long as it could be assumed each users personal queue is named using that convention. Its highly unlikely but theoretically
another user could create a queue using someone else's name in that format before the other person is added to CRM. I don't know how CRM would handle creating the other user's default queue if a queue already existed with their name.
So in short what I'm asking is, is there anyway to determine a user's default queue?
I've been using fetchXML queries but I'm open to other solutions.
Thanks
Colin
