locked
"Windows running on this PC is not genuine" message RRS feed

  • Question

  • I've had my Dell which is running Windows 7 Professional 64bit for approx. 6 months.
    I am suddenly getting a "Windows running on this PC is not genuine" message.
    Report enclosed.

    Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {DC573D44-5D44-447D-AFBE-EF7B9F57B882}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Wai Man\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC573D44-5D44-447D-AFBE-EF7B9F57B882}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2738588517-2812004902-3433469201</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 430</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.0.2</Version><SMBIOSVersion major="2" minor="6"/><Date>20091225000000.000000+000</Date></BIOS><HWID>08BB3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MI09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-0692010
    Installation ID: 004201619911595872848120640861699053067385222216765346
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 22/09/2010 20:29:17

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000014800
    Event Time Stamp: 9:22:2010 20:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEA6GFEgohAmPxoE1xDmoj8V/QQdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   MI09    
      FACP DELL   MI09    
      HPET DELL   MI09    
      MCFG DELL   MI09    
      SLIC DELL   MI09   
      OEMB DELL   MI09    
      SSDT DpgPmm CpuPm


    Wednesday, September 22, 2010 7:38 PM

Answers

All replies

  • Something has tampered with or caused corruption of files tha WGA depends on to validate your computer. Try the following

    Type cmd in the search box of the start menu, right click on the icon that appears and select run as administrator. At the prompt type SFC /SCANNOW and follow the prompts, reboot if neccesary and let us know of any errors or messages you recieve. After rebooting visit www.microsoft.com/genuine and attempt to validate.

    if that does not work try the following

    Type system restore in the search box, click on the relulting program, follow the wizards instructions to restore, choose a restore point prior to your non-genuine status by atleast a day or two.

    If that does not work go to the following link and start a no cost support incident. http://support.microsoft.com/gp/contactwga

    Wednesday, September 22, 2010 7:49 PM
  • Ran SFC /SCANNOW and got the following message

    Windows Resource Protection found corrupt files but was unable to fix some of them.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    Would you like the full log?
    Wednesday, September 22, 2010 8:55 PM
  • You will need to run it offline, booting from a DVD, that  may be able to replace the files.

    Boot from the installation DVD, select repair computer, click on the bottom option (command prompt) and type SFC /scannow and allow it to run. Or start the WGA support process with the link I provided.
    Wednesday, September 22, 2010 9:35 PM
  • Tried running SFC /scannow from a repair disk but get the message

    "There is system repair pending which require  reboot to complete"

    Rebooting does nothing....

    Thursday, September 23, 2010 11:35 PM
  • http://support.microsoft.com/gp/contactwga  <---- that is about the best thing I can suggest at this point.
    • Proposed as answer by Carl Stephens Friday, September 24, 2010 1:57 AM
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 7:46 PM
    Friday, September 24, 2010 1:57 AM