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when changing the product key i get an error stating the product key is not a valid key RRS feed

  • Question

  • Hello,

    I recently got a new computer and didnt want the proprietary sony software installed so i used an oem version of a Vista x64 disk. I Cannot get the product key to change to the license on the bottom i get an error stating

    "The product key you have entered does not appear to be a valid Windows Vista product key

    Please check your product key, and type it again"

    I have typed it about a dozen times and had friends double check my typing.

    I have gone through the steps of validating the COA on the Microsoft website and still no luck.

    I have run the Diagnostic test and here are the results.

    Please note: The product key listed here is not the product key I have a COA stuck to the bottom of the laptop.

    any help is appreciated.

    Oh one last note, I have tried using the key in both the windows install period and inside the windows environment. both in safe mode and normal.

    I get the same error message.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89583-022-5000027-71849
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {9DC27CBC-2DEA-4AA2-9965-E4ADFBBEF7E0}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9DC27CBC-2DEA-4AA2-9965-E4ADFBBEF7E0}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89583-022-5000027-71849</PID><PIDType>5</PIDType><SID>S-1-5-21-1943601854-3533158361-636028357</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NS190J</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R0190Y3</Version><SMBIOSVersion major="2" minor="4"/><Date>20080709000000.000000+000</Date></BIOS><HWID>7A333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65908</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63922</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00142-022-500002-00-1033-6000.0000-0752009
    Installation ID: 008125563754082730741921954830116874660191707070102292
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 76PKF
    License Status: Initial grace period
    Time remaining: 38302 minute(s) (26 day(s))

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEA6GGc1jBPlj6aRnp/+LJqciof8vSCMr4pIoSsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      MCFG            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO



    Friday, March 20, 2009 7:18 PM

Answers

  • Hello Sideburnz,

      I have heard mixed results regarding using an COA key in Retail software. I suggest contacting your local Activation Call Center and a) have them check that key and b) see if they know for sure if you can use a COA key in a Retail Vista.

      You can find the phone number for your Activation Call Center by clicking the start button, type: slui 4 and hit the 'Enter' key. In the window that opens, pick your location and the phone number, for that location, will be shown.


    Note: the Product Key listed in your Diagnostic Report is the Default Key automaticly used when Vista is installed without a Valid Product Key.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, March 20, 2009 9:49 PM

All replies

  • Hello Sideburnz,

      I have heard mixed results regarding using an COA key in Retail software. I suggest contacting your local Activation Call Center and a) have them check that key and b) see if they know for sure if you can use a COA key in a Retail Vista.

      You can find the phone number for your Activation Call Center by clicking the start button, type: slui 4 and hit the 'Enter' key. In the window that opens, pick your location and the phone number, for that location, will be shown.


    Note: the Product Key listed in your Diagnostic Report is the Default Key automaticly used when Vista is installed without a Valid Product Key.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, March 20, 2009 9:49 PM
  • Oh and you may also want to confirm that the version of Vista (that you now have installed) is the same version as the one that the computer originally came with.


    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, March 20, 2009 9:52 PM