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  • Question

  •  

    Good Day Sirs

     

    i've bought a new computer in 2003 & it comes with it genuine windows xp home edition SP1 but the problem that

    the stiker of the product key i didn't found when i bought it but when i returned to the company that i've taked from them

    they was closed doors. so now iam using windows 2000 sp4 so please can any one help me in this matter ( I have the original cd & the cataloge but the sticker not attached on it or on my computer case )

     

     

    please if there is a solution please reply

     

    my mail :-  fathy.ahmed@gmail.com

    Saturday, January 19, 2008 8:23 AM

Answers

  • Hello hamadauno,

     

    If you bought a name brand computer such as Dell, Gateway, HP etc. then you will need to contact that respective company to obtain a replacement product key for the copy of Windows which came with it. Please let me know if you have any further questions.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 4:23 PM

All replies

  • Hamadauno,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that's on the CoA

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, January 19, 2008 2:52 PM
  • Hello hamadauno,

     

    If you bought a name brand computer such as Dell, Gateway, HP etc. then you will need to contact that respective company to obtain a replacement product key for the copy of Windows which came with it. Please let me know if you have any further questions.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 4:23 PM