"This computer is not running genuine Windows"

All replies

• 

  

  3

  Sign in to vote

  One thing you can try is to reinstall the Intel Rapid Storage Drivers.  A recent update may have caused a problem with yours.  I prefer the HP download site at

  http://bit.ly/xmcovN (shortened).

  Rerun the MGADiag report and post in your next reply.

  If updating the drivers does not work I have another concern.  Where did you get your copy of Ultimate?  Your product ID is very close to the product IDs we have been seeing in this forum that were from counterfeit copies of Windows purchased by others in the online auctions.  If you purchased your copy from an online auction or discount website you have probably been scammed.  The PID from your report:

  Windows Product ID: 00426-069-2039795-86058

  The field that concerns me is the second one, 069.  These counterfeit copies being sold on eBay and the Amazon Marketplace have been producing a PID with 065 to 068 in the second field of the PID.  These are numbers used to indicate MSDN subscriber product keys.  It may be that the 069 numbers are MSDN also.  MSDN keys are not-for-resale keys and are only valid for the subscriber's use.  Microsoft blocks such MSDN keys when an abuse is discovered. 

  Perhaps Darin Smith (MSFT) will check your key to see if it is MSDN or from another subscription program.

  If this does turn out to be from an MSDN account and you are not the subscriber who was issued this product key, it would be invalid for your use.  It takes a while for MS to detect and complete processing of abused keys so don't be surprised if the key has been valid for a period of time. 

  To see how good these knock-offs are becoming, see

  http://www.youtube.com/watch?v=hzqNNiOM0cs

  It is important to buy Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

  As for language packs, the first set of file mismatches do not indicate the use of Vistalizator.  The use of Vistalizator on an edition of Windows prior to an upgrade to Ultimate might show up as an issue but that is not indicated here.

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  
  
  
  
  

  • Edited by CbarnhorstEditor Wednesday, February 29, 2012 2:22 AM
  • Marked as answer by Chris GomezMVP Thursday, March 1, 2012 1:17 AM

  Wednesday, February 29, 2012 2:03 AM

  Answerer
• 

  

  1

  Sign in to vote

  I was an MSDN Pro subscriber (my personal subscription) when I installed this copy of Ultimate.  My subscription expired in December.  I mistakenly thought perhaps that was why I was getting the message, so I DID change product keys. 

  However, the product key I changed to is still a valid MSDN subscription that I pulled down yesterday.  It is the subscription provided to me by my new employer.  Once I got this new job where they supplied MSDN subscriptions, I figured I didn't need to maintain my personal Pro subscription anymore.  I can go to the MSDN site and get 9 more keys if I had to.

  The original install was from the DVD that shipped in the mail to me when I was personally subscribing.  Again, I DID change the key (yesterday) because I had thought maybe since I let my personal subscription lapse, it was revoked or something.  I don't think this was the cae based on my understanding of what happens at the end of a subscription.

  I purchased my personal subscription from software wholesale international, and they not only were reputable, MSFT seemed to think my subscription was good.  My personal Windows Live ID logged into MSDN Downloads, got keys, downloaded ISOs at the Pro level.

  
  (I'll try updating the intel drivers and report... thanks)

  • Edited by Chris GomezMVP Wednesday, February 29, 2012 5:14 AM

  Wednesday, February 29, 2012 5:03 AM
• 

  

  1

  Sign in to vote

  MSDN product keys never expire, even after you stop subscribing to MSDN.  At least now I know that 069 is MSDN.  Glad your usage is valid.

  Did you reinstall the drivers I linked you to?  The mismatch profile appears very similar to other recent reports that reinstallation of the Rapid Storage Technology Drivers fixed.

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  Wednesday, February 29, 2012 5:16 AM

  Answerer
• 

  

  1

  Sign in to vote

  Just as an aside, I have checked the product key and can confirm that it is a Valid and Genuine MSDN product key.

  Thank you,

  ---

  Darin MS

  Wednesday, February 29, 2012 9:56 PM
• 

  

  1

  Sign in to vote

  Darin,

  Can I gather from this that the Chinese counterfeits were probably made before the 069s started generating in the PIDs? 

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  Wednesday, February 29, 2012 10:13 PM

  Answerer
• 

  

  1

  Sign in to vote

  "Cbarnhorst" wrote in message news:18c594c5-801d-45d5-8377-780a944e645e...

  Darin,

  Can I gather from this that the Chinese counterfeits were probably made before the 069s started generating in the PIDs? 

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  I don’t believe there’s any order in that sense to the CID’s, Colin. It’s more likely to relate to the specific channel (MSDN/TechNet/BizSpark), or Goelocation. (but then I could be wrong again <g>)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, February 29, 2012 10:20 PM

  Moderator
• 

  

  1

  Sign in to vote

    Unfortunately, I don't have any data on the 069 CID, other than this particular key is showing as "Retail MSDN" which (as Noel mentioned) can translate to a number of related programs such as TechNet, BizSpark, MSDN proper or possibly even some other (new?) related program.

    I will see if I can get more information about this CID, from my side,  but in the mean time, keep an eye out and see if we can piece together what program these keys are being issued through.

  Thanks,

  ---

  Darin MS

  
  

  • Edited by Darin Smith MS Wednesday, February 29, 2012 10:56 PM

  Wednesday, February 29, 2012 10:56 PM
• 

  

  1

  Sign in to vote

  This is the first 069 I have seen.  I will help you watch for more. 

  It might also be useful to know how far the allocation for the subscription CIDs extends.  I assume a block is reserved but what are its boundaries?  Of specific interest are the subscription programs that allow multiple activations because those would be the target for many of the counterfeiting schemes.

  btw, what does the "C" in "CID" stand for?

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  
  
  

  • Edited by CbarnhorstEditor Wednesday, February 29, 2012 11:12 PM

  Wednesday, February 29, 2012 11:09 PM

  Answerer
• 

  

  1

  Sign in to vote

  Hey this is looking pretty good!  Am I right the problem is solved?

  Thanks so much for the tip on the drivers... what a diagnosis!  I'll come back and look for the thumbs up and remember to mark answers.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-H99CM-8QGVV-JKVFG
  Windows Product Key Hash: uQVuXJjY1JR7ICzWG5CP1xsodV0=
  Windows Product ID: 00426-069-2039795-86058
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {D7B33FCC-1526-4E52-A2D1-B506408021A9}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{D7B33FCC-1526-4E52-A2D1-B506408021A9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JKVFG</PKey><PID>00426-069-2039795-86058</PID><PIDType>5</PIDType><SID>S-1-5-21-301832432-167070224-1366989695</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20090910000000.000000+000</Date></BIOS><HWID>A9B93307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>54BD7BA81863F1A</Val><Hash>fb9XGxVp6UsMgot6LTqndjeNdyw=</Hash><Pid>81602-909-2442907-68632</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  +Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00172-069-203979-00-1033-7601.0000-0572012
  Installation ID: 001734285586778734319296257844479936258696117175894863
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: JKVFG
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 2/29/2012 7:49:55 PM

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 2:26:2012 12:27
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAonbOeSp0sJ6AX5gLyiweCnZq8PfGbHZW

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HPQOEM  SLIC-MPC
    FACP   HPQOEM  SLIC-MPC
    HPET   HPQOEM  SLIC-MPC
    BOOT   HPQOEM  SLIC-MPC
    MCFG   HPQOEM  SLIC-MPC
    DMAR   INTEL   CP_FIELD
    ASF!   HPQOEM  SLIC-MPC
    SLIC   HPQOEM  SLIC-MPC
    ASPT   HPQOEM  SLIC-MPC
    SSDT   PmRef  CpuPm

  
   

  Thursday, March 1, 2012 12:52 AM
• 

  

  2

  Sign in to vote

  You're welcome.

  Yes, the report looks good and Windows is licensed.

  License Status: Licensed

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  
  

  • Edited by CbarnhorstEditor Thursday, March 1, 2012 1:10 AM

  Thursday, March 1, 2012 1:10 AM

  Answerer