Windows 7 Home Premium says it's not genuine

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  "Ssoozyn" wrote in message news:8e2ea10a-b43d-462f-ae94-96a8182f7e75...

  Hello,  I have been using my HP Pavillion desktop, which I bought brand new.  Suddenly it says my copy of Windows 7 is not genuine.  I ran the MGA diagnostic test, and here is a copy of it's results.  My desktop has gone black... Please tell me what to do!  thank you... susan

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
  Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
  Windows Product ID: 00359-112-0000007-85542
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
  
  Other data-->
  

  SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>BQ466AA-ABA s5510f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.58</Version><SMBIOSVersion major="2" minor="5"/><Date>20100316000000.000000+000</Date></BIOS

  
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Partial Product Key: XM76F
  License Status: Licensed
  Remaining Windows rearm count: 5
  Trusted time: 4/14/2012 4:14:49 PM
  
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  
  

  Your installation is non-genuine.

  The Key in use is the Default Key m- which CANNOT be activated - and yet your system says that it has been activated. This is because someone has used a hacker's tool to break Activation and validation requirements - which is what has caused the File Mismatches highlighted above.

  Search your computer for a file named RemoveWAT.exe  - run that file, and then click on the 'RestoreWAT' function - reboot on request.

  Then post a new MGADiag report.

   

  If you cannot find the RemoveWAT file,

  Download and run WATFix – from http://www.datafilehost.com/download-51f6132b.html

  NOTE that it may trigger a virus alert, but that the file is safe.

  Extract the download to your desktop, then run the extracted file.

  Once complete, run another MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, April 15, 2012 9:34 AM

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  OK, I've done that and here is a copy of the new MGADiag report.   What I don't understand is, given the fact that I bought this computer brand new from a major retail chain, how it is having a problem in the first place?  I've always thought that the purchase of the computer included the license.... and the "default" key you reference is the key that is printed on the sticker on the computer.  What else would I use?  and where to find it?

  Thank you, by the way, for your VERY quick response.  It is much appreciated! As is your continued assistance....  :)

  Thanks,

  Susan

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
  Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
  Windows Product ID: 00359-112-0000007-85542
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {15874104-7AB1-43BA-B91F-E6E389F6C19E}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120305-1505
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Visio Professional 2003 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{15874104-7AB1-43BA-B91F-E6E389F6C19E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85542</PID><PIDType>5</PIDType><SID>S-1-5-21-3573515865-1509914077-2480819327</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>BQ466AA-ABA s5510f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.58</Version><SMBIOSVersion major="2" minor="5"/><Date>20100316000000.000000+000</Date></BIOS><HWID>0EA43E07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55889</Pid><PidType>14</PidType></Product></Products><Applications><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00170-112-000000-00-1033-7601.0000-1062012
  Installation ID: 017115502690607400153401124130488904414820018966235936
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: XM76F
  License Status: Notification
  Notification Reason: 0xC004F009 (grace time expired).
  Remaining Windows rearm count: 5
  Trusted time: 4/15/2012 4:36:30 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 3:9:2012 10:35
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MgAAAAIAAQABAAIAAQACAAAAAQABAAEAeqiS6G4DV5DE1/oCBo3OcOXDYj1aEW5hGHk=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-CPC
    FACP HPQOEM SLIC-CPC
    HPET HPQOEM SLIC-CPC
    MCFG HPQOEM SLIC-CPC
    SLIC HPQOEM SLIC-CPC
    SSDT HPQOEM SLIC-CPC
  
  

  ---

  Susan Norred

  Sunday, April 15, 2012 11:43 AM
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  "Ssoozyn" wrote in message news:195f195b-bcd8-4c62-9d6e-f15193aaf771...

  OK, I've done that and here is a copy of the new MGADiag report.   What I don't understand is, given the fact that I bought this computer brand new from a major retail chain, how it is having a problem in the first place?  I've always thought that the purchase of the computer included the license.... and the "default" key you reference is the key that is printed on the sticker on the computer.  What else would I use?  and where to find it?

  Thank you, by the way, for your VERY quick response.  It is much appreciated! As is your continued assistance....  :)

  Thanks,

  Susan

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
  Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
  Windows Product ID: 00359-112-0000007-85542
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  
  
  Other data-->
  SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>BQ466AA-ABA s5510f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.58</Version><SMBIOSVersion major="2" minor="5"/><Date>20100316000000.000000+000</Date></BIOS

  
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Partial Product Key: XM76F
  License Status: Notification
  Notification Reason: 0xC004F009 (grace time expired).
  Remaining Windows rearm count: 5
  Trusted time: 4/15/2012 4:36:30 AM
  
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  

   

   

  If the Key in the report is actually printed on the COA sticker, then the COA and  your installation are both counterfeit!

   

  What are the last 5 characters of the Key on your COA sticker? what does the COA sticker look like (look here for an example - http://www.microsoft.com/en-gb/howtotell/Hardware.aspx#PCPurchase)

   

  At least now the system is responding properly to the Key.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Thursday, April 19, 2012 6:10 PM

  Sunday, April 15, 2012 12:19 PM

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  No reply from the Original Poster.

  Issue is assumed to be resolved.

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  Darin MS

  Thursday, April 19, 2012 6:10 PM