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Windows activation problem RRS feed

  • Question

  • I just had my computer repaired today. When I boot up I get a message - Windows needs to be activated within 3 days. Tried to follow instructions all programs/accessories/system tools/.... then there is no icon for activate windows. Ran diagnostic. help please.

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-X8TGQ-4YXKM-V963M
    Windows Product Key Hash: IRXoxBSOvK+WQwQZkGEqcFNchUI=
    Windows Product ID: 55277-OEM-2140626-85404
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {C1F27202-C83B-477D-88C1-BAF0D3A57CE2}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\AOL9~1.0\aol.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1F27202-C83B-477D-88C1-BAF0D3A57CE2}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V963M</PKey><PID>55277-OEM-2140626-85404</PID><PIDType>3</PIDType><SID>S-1-5-21-1300003180-1421531899-4282951562</SID><SYSTEM><Manufacturer>P4i6G</Manufacturer><Model>P4i65G</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="3"/><Date>20060908000000.000000+000</Date><SLPBIOS>EMACHINES</SLPBIOS></BIOS><HWID>2C0E3AE701846042</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>370</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6CC0B014F41BF10</Val><Hash>nDvfkfklrodOG4BaCqdoHasRUJs=</Hash><Pid>81602-904-7152094-68312</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, September 20, 2007 10:12 PM

Answers

  • Hey Dave,

     

         Thank you for providing us with the diag results. This will help us analyze what you are experiencing so we may provide you with a speedy resolution Smile.  You are experiencing activation which you have already discovered. I should have you up and running quickly. 

     

         Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free number that you can dial.  To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

     

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows” or, click the Windows Activation icon in the notification area.

     

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

     

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”

    4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.
    Note:  The number appears now and differs based on the location that you select.

     

    5. Once activation is completed and you receive the following message, click “OK”.  You have successfully activated your copy of Windows.  More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851 If  you are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuine  then locate “Validate Windows” button in the  upper right hand corner.  Please post again if you need further assistance. Thank you.


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

     

    Thursday, September 20, 2007 10:27 PM