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Windows Live OneCare 2.0 Beta Installation Error 0038-80070666

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I have tried to install Windows Live OneCare 2.0 Beta but i got this error. Wehn i tried to install this first i uninstalled the one that is already installed in my computer then downloaded the OneCare 2.0 Beta setup. What should i do? Please help me solve this error. Thank You!

Wednesday, September 5, 2007 2:50 PM

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I'm not sure what an 0038 error is but you might try using the One Care installation cleanup tool before installing the beta - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2
You might also see this Microsoft Knowledge Base article on troubleshooting installation issues - http://support.microsoft.com/default.aspx/kb/910656

If neither of the above help you should contact support - http://help.live.com/help.aspx?project=onecarev2&mkt=en-US

Wednesday, September 5, 2007 8:09 PM

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I'm not sure what an 0038 error is but you might try using the One Care installation cleanup tool before installing the beta - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2
You might also see this Microsoft Knowledge Base article on troubleshooting installation issues - http://support.microsoft.com/default.aspx/kb/910656

If neither of the above help you should contact support - http://help.live.com/help.aspx?project=onecarev2&mkt=en-US

Wednesday, September 5, 2007 8:09 PM

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The cleanup tool should do it. The error means that one of the core DLL files for OneCare, winssres.dll failed to install.

-steve

Wednesday, September 5, 2007 11:31 PM

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