Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Live Onecare and an AOL dial up connection RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I have a pentium 4 system with a half gig of ram.  I am using AOL 9 on a dial up connection in the office.
     I downloaded the Live One Care 90 day free trial.  It took three hours to down load.  The installation was normal until the computer restarted.
    Live One Care install could not complete until I had an internet connection.
    I logged onto AOL and clicked on RETRY.
    And nothing happened.
    I restarted the system, logged onto AOL first and then clicked again on RETRY.... nothing.
    I shut the system down, brought it home, plugged it into my high speed connection and the install finished normally.
    My QUESTION.  When I take this computer back to my office will it be able to update normally???????
    Thanks in advance for any available help
    Tom
    • Moved by Stephen BootsMVP, Moderator Thursday, February 26, 2009 1:03 PM installation question, not a firewall question (Moved from Windows Live OneCare Firewall to Windows Live OneCare Install and Activate)
    Thursday, February 26, 2009 3:23 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    In theory, yes. OneCare installation and activation is not very forgiving of connectivity issues, unfortunately. My suspicion is that you may be using the AOL web browser as the default web browser, which can also cause issues.
    You also want to make sure that no other security software is installed as that will cause problems with OneCare moving forward.
    OneCare will check for updates in the background throughout the day when you are connected and will download them in the background. About once per month, the virus signatures/firewall rules database will be refreshed. This can be a fairly large download and will require that the connection remains open for a reasonable amount of time (not the 3 hours you encountered for the original installation). If OneCare cannot update, the icon will turn red and will advise you that the PC is at risk. You'll want to review this post in that case: 

    http://social.microsoft.com/forums/en-US/onecareupdate/thread/9a6a0003-b91c-4518-966c-fc50450f0e41/

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, February 26, 2009 1:09 PM
    Moderator