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Validation Issues, Windows not "Genuine" RRS feed

  • Question

  • Hello, I hope this is starting my own thread instead of adding onto another. I have been getting the "Windows isn't genuine" we bought this laptop new, and Windows has been running fine up until the beginning of this year. I have scanned for viruses multiple times but the computer comes back clean. I ran the Diagnostic Tool and it says this:

    Product Id: 00359-OEM-8992687-00057

    Product ID Type: 2 - OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {E7D98F2F-FEFD-4DB3-A716-0484228BC69C}{1}

    Administrator: Yes

    TestCab: 0x0

    LightcheckControl: N/A, hr = 0x80070003

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture & Build: 0x00000009 7601.win7sp1_gdr.140303-2144

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A

    If anyone could give me input on what to do that would be great. /

    Friday, May 30, 2014 9:35 AM

Answers

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, May 30, 2014 11:48 AM
    Moderator