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  • Question

  • Hello i reinstall a laptop of my cousin. Because they get everytime they booted up a BSOD. So i decided to go reinstall the complete laptop but when i try to activate Vista says the key is already activated. And yes it's treu because it was activated on this same laptop but i reinstall it. What can i do now.

    It's going about Windows Vista Home Premium Dutch Edition the Genuine Diagnostic Tool gives me the following information

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {6E72611F-B1BF-41D4-AAFF-5F0BE6973608}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6E72611F-B1BF-41D4-AAFF-5F0BE6973608}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-2251729081-251800744-675850020</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 7720     </Model></SYSTEM><BIOS><Manufacturer>Acer     </Manufacturer><Version>V1.42</Version><SMBIOSVersion major="2" minor="4"/><Date>20080611000000.000000+000</Date></BIOS><HWID>79313507018400FA</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versie van Software Licensing-service: 6.0.6000.16509
    Naam: Windows(TM) Vista, HomePremium edition
    Beschrijving: Windows Operating System - Vista, RETAIL channel
    Activerings-id: 9e042223-03bf-49ae-808f-ff37f128d40d
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 89578-00142-022-500002-00-1043-6000.0000-2102009
    Installatie-id007653578386409262192172676261705476179671369933969382
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkId=57201
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkId=57203
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkId=57205
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkId=57204
    Gedeeltelijke productcode: 76PKF
    Licentiestatus: initiële licentieperiode
    Resterende tijd: 43156 minu(u)t(en) (29 dag(en))

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEAeqjA7/imehyQFIIPJve48EaDuhiCAvL0sktCWWYgrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm


    I installed this with an copy of Vista AIO Dvd x86 edition Dutch version because i got didn't have that DVD packaged with my laptop and computers and i hate the default backup partition. It's always working but now it doesn't i hope you will help me with this because it must be used for school so it must be fast back by the owner!

    Greets Maikel!

    Thursday, July 30, 2009 12:31 AM

Answers

  • Hi Maikel,

      Have you tried Activating by Phone?  I've provided alternate steps for Activating by Phone, if you are unable to do it the normal way.

    To Activate by Phone:

    a) If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.


    Hope that helps,
    Darin MS

    Thursday, July 30, 2009 8:33 PM