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I am receiving the not genuine product message from a corporate licensed product. RRS feed

  • Question

  • My MS Office Pro 2003 is licensed to the coorporation where I work.  My home PC and my laptop belong to me, however the software belongs to the company.  What is the procedure under this scenerio?
    Saturday, October 24, 2009 8:09 PM

Answers

  • Hello 11909,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1


    Right now your computer has a Volume Licensing installation of Office 2003 Professional installed, and this installation was done with a widely-pirated and now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    You may be using a Volume Licensing edition of Office because of your association with a larger business, educational, or governmental organization.  If so, please contact the tech support people within the organization to have them help you with correcting the Blocked VLK situation.

    They should use a keyfinding utility (such as the Magical Jellybean Keyfinder) to extract the product key from the current installation of Office.  Then they should compare it to their current and valid Volume Licensing Product Key issued by Microsoft.  Assuming that the product keys are different, they will next try to change the nongenuine product key to their genuine product key.  They can do this by using a third party utility, or by following the instructions in this MS KB article:  http://support.microsoft.com/default.aspx/kb/895456


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 1:14 PM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!


    Carey Frisch
    Sunday, October 25, 2009 1:08 AM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {27C703AB-5478-4379-B9E9-34BF26634A7B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{27C703AB-5478-4379-B9E9-34BF26634A7B}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2743207113-3645921125-2244945924</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX520               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>C903387F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Optiplex GX520</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57807</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AB6C:Dell Inc|1AB6C:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    My MS Office Pro 2003 is licensed to the coorporation where I work.  My home PC and my laptop belong to me, however the software belongs to the company.  What is the procedure under this scenerio?
    Sunday, October 25, 2009 9:06 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {27C703AB-5478-4379-B9E9-34BF26634A7B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{27C703AB-5478-4379-B9E9-34BF26634A7B}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2743207113-3645921125-2244945924</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX520               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>C903387F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Optiplex GX520</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57807</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AB6C:Dell Inc|1AB6C:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    This is the results of the diagnostics tool for Office.  Office 2003 is licensed through my employer with a corporate license.  I use the software on my home PC and laptop when I work at home.  What is the procedure for proving it is a genuine copy with proper licensing?

    Monday, October 26, 2009 12:04 AM
  • Hello 11909,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1


    Right now your computer has a Volume Licensing installation of Office 2003 Professional installed, and this installation was done with a widely-pirated and now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    You may be using a Volume Licensing edition of Office because of your association with a larger business, educational, or governmental organization.  If so, please contact the tech support people within the organization to have them help you with correcting the Blocked VLK situation.

    They should use a keyfinding utility (such as the Magical Jellybean Keyfinder) to extract the product key from the current installation of Office.  Then they should compare it to their current and valid Volume Licensing Product Key issued by Microsoft.  Assuming that the product keys are different, they will next try to change the nongenuine product key to their genuine product key.  They can do this by using a third party utility, or by following the instructions in this MS KB article:  http://support.microsoft.com/default.aspx/kb/895456


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 1:14 PM
  • I am the network administrator and I have verified that the Volume Licensing Product Key is identical and valid. 
    Tuesday, October 27, 2009 10:23 PM
  • Hello 11909,

    I read your last post as saying that the product key used to install the Office Professional 2003 installation on the computer that generated the posted report is the same product key that was issued to your company.

    Is that correct?

    Then the product key (edited for security) would be this:  ****8-****P-****4-****T-3HFDY

    Please be informed that this product key is the first or second most widely pirated Office product key ever.  This product key was issued by Microsoft to itself for use on its own installations of Office 2003.  This product key was never issued to any other company or organization.

    May I ask what makes you believe that this product key was issued to your company?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, October 28, 2009 2:27 AM
  • Following your last post; I ran the keyfinder at work and did indeed find a different product key.  However, the copy of MS Office on my home computers, what I thought to be valid copies, were obtained from our outside technical support company.  When questioned they indicated the tech who gave us "valid" copies of our software for safekeeping was no longer with their company.  They advised me to destroy the copies. 

    Thanks for your assistance. 

    Wednesday, October 28, 2009 8:39 PM