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Cannot use MGADiag RRS feed

  • Question

  • Well, I actually can, but I get this error when I try to copy the results.

     

    Can I ask for help with this issue and, after this one is resolved, some help help with fixing my inability to run Windows Update?

    Tuesday, December 14, 2010 10:25 PM

Answers

  •   I only remember seeing this error once before. We were unable to resolve the issue on the forums and had to refer the person to assisted support (see the below URLs for assisted support). Unfortunately the person never came back to the forums to tell us if and how they were able to fix it.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

       My gut feeling is that the Non-Genuine/Service has Stopped issue is being caused as a side-effect of a larger problem in Windows. The reason I think this is because the error message "The wrong diskette is in the drive". I can't think of any reason a diskette/drive error would have any direct relation to start a Service. This suggests to me that there is some sort of mis-communication error going on, within Windows, which further suggests some sort of damage, in Windows, to account for this mis-communication.

     

    Sorry I couldn't be greater help,


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, December 16, 2010 11:01 PM
    Thursday, December 16, 2010 10:58 PM

All replies

  • "KajiVenator" wrote in message news:8e9032b0-8872-4a89-b1ed-769beb30f6c9...

    Well, I actually can, but I get this error when I try to copy the results.

     

    Can I ask for help with this issue and, after this one is resolved, some help help with fixing my inability to run Windows Update?


    Ignore the error message - it usually will still paste the results into your post.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 15, 2010 7:33 AM
    Moderator
  • Oh. Well then.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-Q9CM8-KTDKK-8QXTR
    Windows Product Key Hash: OI3PQUp2nK/Ysh5U6MY15ORIfio=
    Windows Product ID: 89572-OEM-7332166-00029
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {E0FCB093-FB05-4B87-B8FC-B2FBD08B088F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E0FCB093-FB05-4B87-B8FC-B2FBD08B088F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8QXTR</PKey><PID>89572-OEM-7332166-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-2747966663-339684126-3567509195</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="3"/><Date>20070207000000.000000+000</Date></BIOS><HWID>16323507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>28276546DF9CF12</Val><Hash>Vkdd5utj8IZqwBkqvoaWNv0U0ZE=</Hash><Pid>81602-905-7641953-68417</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAnJ/WOl48XkZqKpIAxhFAwvL0gLSQvKxW8CA=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW
      SLIC            ACRSYS        ACRPRDCT

    Wednesday, December 15, 2010 6:41 PM
  • "KajiVenator" wrote in message news:aa68f603-95b0-4f67-8a42-a91bb0a444e4...

    Oh. Well then.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-Q9CM8-KTDKK-8QXTR
    Windows Product Key Hash: OI3PQUp2nK/Ysh5U6MY15ORIfio=
    Windows Product ID: 89572-OEM-7332166-00029
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002


    There appears to be no problem with either the Activation or Validation status of Windows, or Office.
    I suggest that you repost your problem to a more appropriate forum, such as the Answers Windows Update forum, which can deal with it.
    You will need to provide the exact error messages that appear when you attempt to use Windows Updates, and state what other software you are using (in terms of Firewall, AV, and anti-malware, specifically).
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 15, 2010 7:28 PM
    Moderator
  • Well, not in that one anyway. But I can tell that is probably because of the power-outage this morning that turned off my computer. If you look at the picture I provided before (here ), you can clearly see "Invalid License" in bright red letters on MGADiag. Which is why I created this thread in the first place.
    Wednesday, December 15, 2010 8:23 PM
  • "KajiVenator" wrote in message news:e5944034-26f8-46e4-8198-ec5c29e36180...
    Well, not in that one anyway. But I can tell that is probably because of the power-outage this morning that turned off my computer. If you look at the picture I provided before (here ), you can clearly see "Invalid License" in bright red letters on MGADiag. Which is why I created this thread in the first place.

    The licensing system has a certain amount of self-repair capability. Hopefully, what has happened is that your system has repaired itself.
    Are you still seeing 'non-genuine' messages?
    If so, then post another MGADiag report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 15, 2010 8:58 PM
    Moderator
  • Doesn't it take a few days for the checking service to start itself again? Anyway, Ive been getting this message since at least late October so I don't think one more reboot would fix it.
    Wednesday, December 15, 2010 10:05 PM
  • "KajiVenator" wrote in message news:19fa768c-27a3-4ded-945c-a23c35ebddca...
    Doesn't it take a few days for the checking service to start itself again? Anyway, Ive been getting this message since at least late October so I don't think one more reboot would fix it.

    MGADiag can itself trigger a 'fix', as the scripts run.
    The SLS validation checks run at random every few days (not more than 3 days apart, IIRC) - if you want to double-check the status, go to the Validation site, and do a manual validation
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 16, 2010 5:35 AM
    Moderator
  • Well, got a couple of things for you.

    I followed all the steps there and ended up with this: (Picture)

     

    Then, I reused MGADiag (because I turned on the licensing service) and got this:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-Q9CM8-KTDKK-8QXTR
    Windows Product Key Hash: OI3PQUp2nK/Ysh5U6MY15ORIfio=
    Windows Product ID: 89572-OEM-7332166-00029
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {E0FCB093-FB05-4B87-B8FC-B2FBD08B088F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E0FCB093-FB05-4B87-B8FC-B2FBD08B088F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8QXTR</PKey><PID>89572-OEM-7332166-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-2747966663-339684126-3567509195</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="3"/><Date>20070207000000.000000+000</Date></BIOS><HWID>16323507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>28276546DF9CF12</Val><Hash>Vkdd5utj8IZqwBkqvoaWNv0U0ZE=</Hash><Pid>81602-905-7641953-68417</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAnJ/WOl48XkZqKpIAxhFAwvL0gLSQvKxW8CA=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW
      SLIC            ACRSYS        ACRPRDCT


    Thursday, December 16, 2010 3:08 PM
  • "KajiVenator" wrote in message news:1fc225ef-fff1-4406-ae92-ff299da7b829...

    Well, got a couple of things for you.

    I followed all the steps there and ended up with this: (Picture)

     


    Hmmm  - System Error 34 is not one I know anything about - perhaps Darin may like to step in and impart some knowledge here?
    The SLS is still not running :(
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 16, 2010 9:47 PM
    Moderator
  •   I only remember seeing this error once before. We were unable to resolve the issue on the forums and had to refer the person to assisted support (see the below URLs for assisted support). Unfortunately the person never came back to the forums to tell us if and how they were able to fix it.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

       My gut feeling is that the Non-Genuine/Service has Stopped issue is being caused as a side-effect of a larger problem in Windows. The reason I think this is because the error message "The wrong diskette is in the drive". I can't think of any reason a diskette/drive error would have any direct relation to start a Service. This suggests to me that there is some sort of mis-communication error going on, within Windows, which further suggests some sort of damage, in Windows, to account for this mis-communication.

     

    Sorry I couldn't be greater help,


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, December 16, 2010 11:01 PM
    Thursday, December 16, 2010 10:58 PM