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  • Question

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    Hello

    I just puchased One Care in the box and whenever i enter the product key, it tells me that it is not a valid number...I have uninstalled and reinstalled it..with no change...and obviously have carefully checked to make sure i put in the correct number many times...Can u help...thank you

    Monday, April 14, 2008 3:03 PM

Answers

  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

     

    Monday, April 14, 2008 6:07 PM
    Moderator

All replies

  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

     

    Monday, April 14, 2008 6:07 PM
    Moderator
  • Thanks

    The J look like an I...Even though I checked it several times, it was touching the scan bars. Thank you, ammska

    Wednesday, April 16, 2008 7:55 AM
  • You're welcome and thanks for confirming what the solution was.

    -steve

     

    Wednesday, April 16, 2008 4:54 PM
    Moderator