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Error Code 0X80040509 after installing Windows XP SP3 RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23642
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {05CD2BB2-D2AC-428F-A3CB-B9B61B9D6FB3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{05CD2BB2-D2AC-428F-A3CB-B9B61B9D6FB3}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23642</PID><PIDType>1</PIDType><SID>S-1-5-21-790525478-796845957-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX240               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20020719000000.000000+000</Date></BIOS><HWID>55E530AF0184C062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>13C3DB491DD1F30</Val><Hash>gt3Cyy5n+xAuOjNKqxNcHtKJYmo=</Hash><Pid>81602-920-5497217-68396</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    XP Home Edition - the COA shows OEM Software.

    We purchased this from an Amazon Marketplace seller several months ago - it was not identified as an OEM product in the description, and we probably should have returned it then, but we didn't and I think it's too late now.  We can't install SP3 - we're getting the above error code and 'The product key is not valid for this media type.'  The install passes Windows Genuine Validation.

    In addition, this is a Dell computer purchased second-hand.  It originally had Windows 2000 installed on it, and we were unable to uninstall that or reformat the hard drive.  We have a boot screen at logon that gives us a choice of Windows XP Home Edition, Windows 2000 or (strangely) Windows XP Professional Edition (which has never been installed on this computer, to the best of my knowledge). 

     

    Sunday, September 12, 2010 1:46 AM

Answers

  • "RobinBird51" wrote in message news:8ebc3993-ba65-497d-8936-86dfe1624ac8...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23642
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
     

     


    Please repost your query in your OWN, NEW thread!
    Having said that, your problem is fairly obvious - you have a Volume Key for Windows XP Home.
    Such Keys are almost always MSDN Account keys - which are inevitably blocked eventually.
     
    Volume Keys are NOT legally available from online vendors - they require specific contracts from the distributors which spell out the terms (including non-resale).
     
    If the PC originally had W2K installed, it's probably still licensed for that - it's unlikely to have a valid license for XP Pro any kind.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 14, 2010 10:38 PM
    Sunday, September 12, 2010 7:33 PM
    Moderator

All replies

  • "RobinBird51" wrote in message news:8ebc3993-ba65-497d-8936-86dfe1624ac8...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23642
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
     

     


    Please repost your query in your OWN, NEW thread!
    Having said that, your problem is fairly obvious - you have a Volume Key for Windows XP Home.
    Such Keys are almost always MSDN Account keys - which are inevitably blocked eventually.
     
    Volume Keys are NOT legally available from online vendors - they require specific contracts from the distributors which spell out the terms (including non-resale).
     
    If the PC originally had W2K installed, it's probably still licensed for that - it's unlikely to have a valid license for XP Pro any kind.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 14, 2010 10:38 PM
    Sunday, September 12, 2010 7:33 PM
    Moderator
  •  
    This *is* a new thread - *your* newsreader is aggregating threads with the same name.
    This was legally purchased from Amazon.
    Could you at least read what I typed before accusing me of piracy?  The computer was purchased second-hand.  We bought XP from Amazon and installed it.  It should be legal, it passes validation, but upon installing SP3, we're told our product key isn't valid.  It looks like a whole bunch of illegal XP Home Edition Volume License cds were sold on Amazon and Ebay to unsuspecting customers, and we've got one of them.  Do we have to buy a whole new Windows XP disk?
    Tuesday, September 14, 2010 2:02 PM
  • "RobinBird51" wrote in message news:52303a8f-2089-482f-b3ac-fd4df6bdb735...
     
    This *is* a new thread - *your* newsreader is aggregating threads with the same name.
    This was legally purchased from Amazon.
    Could you at least read what I typed before accusing me of piracy?  The computer was purchased second-hand.  We bought XP from Amazon and installed it.  It should be legal, it passes validation, but upon installing SP3, we're told our product key isn't valid.  It looks like a whole bunch of illegal XP Home Edition Volume License cds were sold on Amazon and Ebay to unsuspecting customers, and we've got one of them.  Do we have to buy a whole new Windows XP disk?

    OK - it may be my newsreader causing problems - but *your* problem is exactly as I described it.
    Changing my newsreader will not change the result.
     
    Over 50% of software sold on eBay is counterfeit (and I suspect that the number rises to 90% for Windows/Office) - and similar numbers can be expected for Amazon MarketPlace vendors.
     
    You need to try and claim a refund (NOT a replacement key!) from the vendor, and/or report their piracy to MS, and your local law-enforcement.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, September 14, 2010 7:50 PM
    Moderator