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Office XP Pro, validated, not activated, but help reports it is! RRS feed

  • Question

  • Below please find the Diagnostic Report

    My Genuine copy of Office XP: IS activated according to HELP, Activate Product, but of course since installing the HIGH PRIORITY Microsoft Genuine (Dis)Advantage update I'm being assured my legitmate copy of Office XP is not activated.  And when I try to activate on the web, again I'm assured my beautiful three pack of laser etched CD's with two keys, one for office, and one for Publisher 2002, is NOT a valid copy of Office, Hmmm.
    I have owned this Gateway produced machine since 6/11/02.  Any suggestions made about "illegitimate" software or keys therefore are accusations against Gateway, and I hope Gateway takes them seriously.

    I have just finished one weeks worth of recovery efforts, due to an large corruption of the windows directory IMMEDIATELY after MICROSOFT Security Essentials updated its definitions.  Immediately after this MSE update NUMEROUS windows DLL's were corrupted (Ther are reports of other disk corruptsion by MSE).  In efforts to make sure this never happened again I was following the MSE suggestions, setting my clock more accurately and perhaps installing Root Certificate Update Update for Root Certificates [November 2009] (KB931125).  After installing this update I now saw the HIGH priority update Office Genuine Advantage Notifications (KB949810) was required. 
    After this update Office Validations problems began.
    SO NOW, I have a PC that MSE may corrupt again, and, an Office XP I'm told is not validly installed.
    Microsoft please contact Gateway resolve these issues between your two corporations and get back to me with a straight forward simple fix or release yet another update that fixes this problem.

    If the fix is as simple as editing a registry key with the product key from my packages I'm willing to do this.  Please provide a PINNED post with detailed instruction on how to do this.

    Now I must get back to thoroughly documenting my Event logs that clearly demostrate Microsoft Security Essentials corrupted Windows XP!  Of course there is another haphazard form one must fill in in which the poster of the form cannot provide essential information in the initial contact with Microsoft, so immediately there is misunderstanding and "dismisal" of the problem.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HHYGX-RFB48-YKVRQ
    Windows Product Key Hash: n8AuA4ACm11N/rBJbOXlzX3oH7c=
    Windows Product ID: 55274-OEM-2211906-00105
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {0E8DC7E2-EDEB-4B20-AA59-21E1B0731558}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0E8DC7E2-EDEB-4B20-AA59-21E1B0731558}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YKVRQ</PKey><PID>55274-OEM-2211906-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-4179051517-847386435-1484400983</SID><SYSTEM><Manufacturer>Gateway                        </Manufacturer><Model>LEXINGTON                      </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MV85010A.15A.0069.P10.0208010941</Version><SMBIOSVersion major="2" minor="3"/><Date>20020801000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>2371378F0184C052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway, Inc.</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B10DDD16C71F2FC</Val><Hash>r+jb1os3XqfeRCbiov62wxMGVRM=</Hash><Pid>54186-OEM-1790972-03550</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>4573E5E6CDC267C</Val><Hash>lmNu945Ex1PR3ZCqqAHmoNRP7SE=</Hash><Pid>54197-OEM-1691317-83550</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 110E6:Gateway, Inc|1E840:Gateway, Inc
    Marker string from OEMBIOS.DAT: Gateway,Gateway,Gateway,Gateway

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, December 17, 2009 11:31 AM

Answers

  • Hello


    Wow, allot of text just to say your 'Office is asking to Activate but when you try to activate it says it's already activated'. 

    Please see support doc "How to troubleshoot problems that you may experience when you try to activate an Office product" http://support.microsoft.com/kb/903275  scroll down to Method 2 and try the "Fix it for me" section.  If that doesn't work, try the manual steps.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, December 17, 2009 11:07 PM
    Thursday, December 17, 2009 11:07 PM