Applying UR16 to CRM 2011 RRS feed

  • Question

  • I am new to CRM and am applying a update rollup for the first time and am hoping for some guidance.


    When I download the rollup from http://www.microsoft.com/en-us/download/details.aspx?id=41655, I am instructed to choose the download that I want. I have no idea which download to choose. Below are my choices. My On-Premise CRM sits on Windows 2012, which is 64-bit.


    Can someone possibly help me figure out what I need to download and install?






    52.3 MB


    48.6 MB


    26.8 MB


    24.9 MB


    12.7 MB


    12.5 MB


    149.7 MB


    15.1 MB


    1.3 MB

    Michelle B.

    Monday, August 11, 2014 1:41 PM

All replies

  • the file is CRM2011-Server-KB2872369-ENU-amd64.exe

    it's better to check always the release notes, for UR16: http://support.microsoft.com/kb/2872369

    you will find written:

    Microsoft Dynamics CRM 2011 Server 5.0.9690.3911 Not applicable CRM2011-Server-KB2872369-<var>LangID</var>-amd64.exe

    keep also in mind that rollup 17 is also available, and that you need to have at least UR6 installed before updating to UR16 or UR17

    My blog: www.crmanswers.net - Rockstar 365 Profile

    Monday, August 11, 2014 1:46 PM
  • Guido

    Thanks for responding.  I should have mentioned that I am currently on UR 14 - sorry about that.  So, I will download and install UR17 (I just want to get the latest UR applied to my CRM app so that we are as up-to-date as possible).

    So, I downloaded to my PC all of the amd64.exe files on http://www.microsoft.com/en-us/download/details.aspx?id=42672.  The web site then states..."Important: The language pack must be installed before you can apply the update rollup for that language pack. Download and install a language pack at Microsoft Dynamics CRM 2011 Language Pack."   Is there a way to tell if this has already been installed on my CRM app or should I just go ahead and download it, no matter if it's already a part of my CRM app?

    So, do I run this UR amd64.exe file on my FE (front end) server or on my SQL server - where the DB resides?



    Michelle B.

    Monday, August 11, 2014 2:18 PM
  • Hi Michelle,
    you need to run the setup on the server where CRM is installed, not your pc (normally the DB resides in a third server, neither this one)

    if for example your crm is installed at http://testcrm:5555 the server name is testcrm

    Regarding the language pack, if your CRM has only a language installed (probably English (US)) you need to download the UR17 package of English (US). In your case CRM2011-Server-KB2872369-ENU-amd64.exe is ok (ENU stands for ENglish Us)

    My blog: www.crmanswers.net - Rockstar 365 Profile

    Monday, August 11, 2014 2:38 PM
  • OK - so I will run the setup file on our CRM-SQL server (that is where our DB resides).

    Guido, thanks for answering my questions.  I plan on applying UR17 to our test servers (we have 4 of them for our CRM app) hopefully sometime this week.  So, I may have more questions to post then - just warning you!  You have been an AWESOME help - thank you!


    (So if I mark this as "answered" can I still ask another question - if need be - later this week, without having to start a new question?)

    Michelle B.

    Monday, August 11, 2014 3:00 PM
  • Hi Michelle,
    make sure your run the setup file on your CRM server (the DB can be on the same server or on a separate server, but you need to choose the CRM one) however the setup will warn you if he can't find the CRM installation (as far I remember)

    if your next questions are related to this UR installation you can ask in this thread, if the question is not related open a new thread. Me or other users will check your questions.

    My blog: www.crmanswers.net - Rockstar 365 Profile

    Monday, August 11, 2014 3:07 PM