Please help me...My parents and I just purchased the Windows Genuine Advantage Kit for Windows XP Pro at $149 each. Now we can't update the product key when we try to run the Windows Product Key Update Tool after clicking on the link in the email. Here is my diagnostic report. I pray that we're not out $450 after ordering legitimate product keys. Any advise that you can give is most appreciated.
Jonti
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Blocked VLK
Detailed Status: N/A
Windows Product Key: *****-*****-BPQBY-F4R3R-TVBTH
Windows Product Key Hash: 1ZQXver03SDhUBgLCKvTUeqjfpI=
Windows Product ID: 55274-642-7769785-23767
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: c25a497a-41ad-4758-957f-df055744849b
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002
Browser Data-->
Proxy settings: http=127.0.0.1:5400
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>c25a497a-41ad-4758-957f-df055744849b</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TVBTH</PKey><PID>55274-642-7769785-23767</PID><PIDType>1</PIDType><SID>S-1-5-21-1060284298-2147045011-456973075</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>VT8367-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030910000000.000000+000</Date></BIOS><HWID>E4483E1F0184205B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57967</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
